Bournemouth East Collaborative PCN: primary care network practices and patient survey
Bournemouth East Collaborative PCN is a primary care network of 4 GP practices with 52,358 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England. Its practices have 1,870 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Bournemouth East Collaborative PCN with survey results, the share of patients describing their overall experience as good ranges from 71% at Shelley Manor & Holdenhurst Medical Centre to 94% at Southbourne Surgery, with a median of 86% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Beaufort Road Surgery has the highest share finding it easy to get through by phone (71%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Southbourne Surgery | 8,723 | 94% | 56% | Good | 1,363 |
| Littledown Surgery | 6,164 | 91% | 66% | Good | 3,183 |
| Beaufort Road Surgery | 11,545 | 81% | 71% | Good | 1,364 |
| Shelley Manor & Holdenhurst Medical Centre | 25,926 | 71% | 48% | Good | 2,315 |
Results for the network as a whole, from 421 responses, against Dorset and England.
| Survey question | Bournemouth East Collaborative PCN | Dorset | England |
|---|---|---|---|
| Overall experience good | 79% | 80% | 77% |
| Easy to contact by phone | 56% | 63% | 57% |
| Easy to contact via the website | 55% | 65% | 58% |
| Easy to contact via the NHS App | 55% | 55% | 54% |
| Reception team helpful | 89% | 88% | 85% |
| Last contact good | 79% | 77% | 73% |
| Wait for appointment about right | 68% | 67% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 86% | 92% | 90% |
There are 1,870 registered patients per full-time-equivalent qualified GP in Bournemouth East Collaborative PCN, fewer than England's 2,171 and Dorset's 1,904. Practices recorded 430 appointments a month per 1,000 patients (England: 510), 71% of them face to face. 41% of appointments took place on the day they were booked (England: 45%).
18% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.9% over the year (England: shrank 1.1%).
| Measure | Bournemouth East Collaborative PCN | Dorset | England |
|---|---|---|---|
| Patients per qualified GP | 1,870 | 1,904 | 2,171 |
| Appointments per 1,000 patients a month | 430 | 612 | 510 |
| Face-to-face appointments | 71% | 63% | 63% |
| Same day as booked | 41% | 43% | 45% |
| Did not attend | 5% | 3% | 4% |
| Patients aged 65 or over | 18% | 26% | 19% |
Relative to England, the register furthest above England's rate at practices in Bournemouth East Collaborative PCN is osteoporosis (2.0% against 1.2%), and the furthest below is palliative care (0.3% against 0.6%).
| Condition register | Age group | Bournemouth East Collaborative PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 13.0% | 15.2% | 6,997 |
| Depression | 18+ yrs | 12.3% | 14.3% | 5,452 |
| Asthma | 6+ yrs | 6.4% | 6.6% | 3,306 |
| Diabetes | 17+ yrs | 5.7% | 7.9% | 2,567 |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% | 1,815 |
| Cancer | All ages | 3.6% | 3.8% | 1,960 |
| Coronary heart disease | All ages | 3.2% | 3.0% | 1,715 |
| Atrial fibrillation | All ages | 2.2% | 2.2% | 1,186 |
| COPD | All ages | 2.1% | 1.9% | 1,142 |
| Stroke and TIA | All ages | 2.0% | 1.9% | 1,076 |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% | 386 |
| Serious mental illness | All ages | 1.5% | 1.0% | 816 |
| Heart failure | All ages | 1.3% | 1.1% | 691 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 384 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 349 |
| Dementia | All ages | 0.7% | 0.8% | 384 |
| Learning disability | All ages | 0.7% | 0.6% | 358 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 239 |
| Palliative care | All ages | 0.3% | 0.6% | 186 |
- Central Bournemouth PCN (4 practices)
- Christchurch PCN (4 practices)
- North Bournemouth PCN (4 practices)
- Poole Central PCN (5 practices)
- Poole North PCN (4 practices)
- South Coastal Medical Group PCN (5 practices)
Which practices are in Bournemouth East Collaborative PCN?
Beaufort Road Surgery, Littledown Surgery, Shelley Manor & Holdenhurst Medical Centre and Southbourne Surgery.
How do patients rate Bournemouth East Collaborative PCN?
79% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Bournemouth East Collaborative PCN cover?
52,358 registered patients across 4 practices in September 2026.
How many patients per GP does Bournemouth East Collaborative PCN have?
1,870 per full-time-equivalent qualified GP, against 2,171 across England.