Poole North PCN: primary care network practices and patient survey
Poole North PCN is a primary care network of 4 GP practices with 56,451 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,725 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Poole North PCN with survey results, the share of patients describing their overall experience as good ranges from 89% at The Birchwood Practice to 94% at The Hadleigh Practice, with a median of 90% (England: 77%). 4 are above England and 0 below by more than the survey's margin of error. Canford Heath Group Practice has the highest share finding it easy to get through by phone (90%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Hadleigh Practice | 20,568 | 94% | 79% | Good | 1,421 |
| The Harvey Practice | 13,321 | 90% | 90% | Good | 1,642 |
| Canford Heath Group Practice | 12,120 | 90% | 90% | Good | 3,081 |
| The Birchwood Practice | 10,442 | 89% | 82% | Good | 1,683 |
Results for the network as a whole, from 474 responses, against Dorset and England.
| Survey question | Poole North PCN | Dorset | England |
|---|---|---|---|
| Overall experience good | 91% | 80% | 77% |
| Easy to contact by phone | 84% | 63% | 57% |
| Easy to contact via the website | 71% | 65% | 58% |
| Easy to contact via the NHS App | 65% | 55% | 54% |
| Reception team helpful | 91% | 88% | 85% |
| Last contact good | 89% | 77% | 73% |
| Wait for appointment about right | 70% | 67% | 69% |
| Listened to well | 95% | 89% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 97% | 92% | 90% |
There are 1,725 registered patients per full-time-equivalent qualified GP in Poole North PCN, fewer than England's 2,171 and Dorset's 1,904. Practices recorded 544 appointments a month per 1,000 patients (England: 510), 71% of them face to face. 31% of appointments took place on the day they were booked (England: 45%).
26% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.1% over the year (England: shrank 1.1%).
| Measure | Poole North PCN | Dorset | England |
|---|---|---|---|
| Patients per qualified GP | 1,725 | 1,904 | 2,171 |
| Appointments per 1,000 patients a month | 544 | 612 | 510 |
| Face-to-face appointments | 71% | 63% | 63% |
| Same day as booked | 31% | 43% | 45% |
| Did not attend | 3% | 3% | 4% |
| Patients aged 65 or over | 26% | 26% | 19% |
Relative to England, the register furthest above England's rate at practices in Poole North PCN is chronic kidney disease (8.5% against 4.6%), and the furthest below is palliative care (0.4% against 0.6%).
| Condition register | Age group | Poole North PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 18.1% | 15.2% | 10,208 |
| Depression | 18+ yrs | 16.4% | 14.3% | 7,523 |
| Chronic kidney disease | 18+ yrs | 8.5% | 4.6% | 3,919 |
| Asthma | 6+ yrs | 8.2% | 6.6% | 4,362 |
| Diabetes | 17+ yrs | 7.8% | 7.9% | 3,624 |
| Cancer | All ages | 5.3% | 3.8% | 2,998 |
| Coronary heart disease | All ages | 4.1% | 3.0% | 2,329 |
| Atrial fibrillation | All ages | 3.2% | 2.2% | 1,810 |
| Stroke and TIA | All ages | 2.7% | 1.9% | 1,500 |
| COPD | All ages | 1.7% | 1.9% | 958 |
| Heart failure | All ages | 1.6% | 1.1% | 878 |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% | 313 |
| Dementia | All ages | 1.1% | 0.8% | 621 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 467 |
| Serious mental illness | All ages | 0.9% | 1.0% | 505 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 395 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 368 |
| Learning disability | All ages | 0.5% | 0.6% | 281 |
| Palliative care | All ages | 0.4% | 0.6% | 238 |
- Bournemouth East Collaborative PCN (4 practices)
- Central Bournemouth PCN (4 practices)
- Christchurch PCN (4 practices)
- North Bournemouth PCN (4 practices)
- Poole Central PCN (5 practices)
- South Coastal Medical Group PCN (5 practices)
Which practices are in Poole North PCN?
Canford Heath Group Practice, The Birchwood Practice, The Hadleigh Practice and The Harvey Practice.
How do patients rate Poole North PCN?
91% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Poole North PCN cover?
56,451 registered patients across 4 practices in September 2026.
How many patients per GP does Poole North PCN have?
1,725 per full-time-equivalent qualified GP, against 2,171 across England.