The Hadleigh Practice, Broadstone: patient reviews and CQC rating
The Hadleigh Practice is a GP practice in Broadstone with 20,568 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77% (Dorset: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 14.5 full-time-equivalent qualified GPs, or 1,421 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Hadleigh Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its result closest to England is the share who said the wait for their last appointment was about right: 71%, against 69% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
79% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (84%). 119 patients answered the survey (response rate 37%).
| Survey question | The Hadleigh Practice | Dorset | England |
|---|---|---|---|
| Overall experience good | 94% | 80% | 77% |
| Easy to contact by phone | 79% | 63% | 57% |
| Easy to contact via the website | 73% | 65% | 58% |
| Easy to contact via the NHS App | 64% | 55% | 54% |
| Reception team helpful | 87% | 88% | 85% |
| Last contact good | 86% | 77% | 73% |
| Wait for appointment about right | 71% | 67% | 69% |
| Listened to well | 97% | 89% | 87% |
| Treated with care and concern | 96% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 98% | 92% | 90% |
CQC's overall rating for The Hadleigh Practice is Good, published in December 2016. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
20,568 patients were registered at The Hadleigh Practice in September 2026, almost the same as a year earlier.
29% of its patients are aged 65 or over, against 19% across England. With 14.5 full-time-equivalent qualified GPs, there are 1,421 patients per GP, fewer than the England figure of 2,171 and Dorset's 1,904. The practice also has 4.2 nurses and 12.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 14.1 | 20.1 |
| August 2024 | 13.0 | 17.3 |
| August 2025 | 13.5 | 18.4 |
| August 2026 | 14.5 | 18.7 |
From June 2026 to August 2026 the practice recorded 11,075 appointments a month, or 538 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 30% took place on the day they were booked and 13% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Hadleigh Practice | Dorset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 538 | 612 | 510 |
| Face to face | 80% | 63% | 63% |
| Same day as booked | 30% | 43% | 45% |
| More than 28 days after booking | 13% | 10% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (9.6% against 4.6%), atrial fibrillation (3.6% against 2.2%) and cancer (5.9% against 3.8%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 7.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.5 years for women and 82.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.8% | 15.2% |
| Depression | 18+ yrs | 16.0% | 14.3% |
| Chronic kidney disease | 18+ yrs | 9.6% | 4.6% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Cancer | All ages | 5.9% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 84.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.4% | 74.9% |
The Hadleigh Practice, Hadleigh House, 20 Kirkway, Broadstone, BH18 8EE. Phone: 01202 692268. Website: www.thehadleighpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Harvey Practice | 0.0 km | 90% |
| The Birchwood Practice | 2.3 km | 89% |
| Canford Heath Group Practice | 3.0 km | 90% |
| The Rosemary Medical Centre | 4.0 km | 82% |
| The Quarter Jack Surgery | 4.2 km | 81% |
- Canford Heath Group Practice (90% overall experience good)
- The Birchwood Practice (89% overall experience good)
- The Harvey Practice (90% overall experience good)
How do patients rate The Hadleigh Practice?
In the 2026 GP Patient Survey, 94% of patients described their overall experience of The Hadleigh Practice as good, above the England figure of 77%. 79% found it easy to get through by phone.
How many patients are registered at The Hadleigh Practice?
20,568 patients were registered in September 2026, down 0.1% on a year earlier.
What is The Hadleigh Practice's CQC rating?
Good overall, published in December 2016.
How many GPs does The Hadleigh Practice have?
14.5 full-time-equivalent qualified GPs (19 qualified GPs by headcount), which is 1,421 patients per GP against 2,171 across England.
Are appointments at The Hadleigh Practice face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Hadleigh Practice's phone number?
01202 692268.