Upwell Health Centre, Wisbech: patient reviews and CQC rating
Upwell Health Centre is a GP practice in Wisbech with 10,932 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2021. It has 4.7 full-time-equivalent qualified GPs, or 2,310 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Upwell Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 65%, against 57% across England. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 79%, below the England figure of 93%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 4th of the 6 practices in Wisbech with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 16 points lower than in 2025 (86%). 138 patients answered the survey (response rate 37%).
| Survey question | Upwell Health Centre | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 70% | 80% | 77% |
| Easy to contact by phone | 65% | 61% | 57% |
| Easy to contact via the website | 61% | 62% | 58% |
| Easy to contact via the NHS App | 56% | 55% | 54% |
| Reception team helpful | 86% | 88% | 85% |
| Last contact good | 65% | 76% | 73% |
| Wait for appointment about right | 66% | 74% | 69% |
| Listened to well | 76% | 89% | 87% |
| Treated with care and concern | 77% | 88% | 86% |
| Confidence and trust in the clinician | 79% | 94% | 93% |
| Needs met | 90% | 92% | 90% |
CQC's overall rating for Upwell Health Centre is Good, published in November 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (May 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,932 patients were registered at Upwell Health Centre in September 2026, down 0.6% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 2,310 patients per GP, close to the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 5.5 nurses and 6.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 5.0 |
| August 2024 | 4.1 | 6.0 |
| August 2025 | 3.9 | 4.8 |
| August 2026 | 4.7 | 5.6 |
From June 2026 to August 2026 the practice recorded 7,313 appointments a month, or 669 per 1,000 registered patients (England: 510). 98% were face to face (England: 63%). 51% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Upwell Health Centre | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 669 | 578 | 510 |
| Face to face | 98% | 70% | 63% |
| Same day as booked | 51% | 42% | 45% |
| More than 28 days after booking | 9% | 8% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.5% against 1.9%), atrial fibrillation (3.6% against 2.2%) and coronary heart disease (4.6% against 3.0%). It has a lower share for osteoporosis (0.2% against 1.2%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 29.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.1 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.3% | 15.2% |
| Depression | 18+ yrs | 12.2% | 14.3% |
| Diabetes | 17+ yrs | 11.2% | 7.9% |
| Asthma | 6+ yrs | 9.4% | 6.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| COPD | All ages | 3.5% | 1.9% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
Upwell Health Centre, Townley Close, Upwell, Wisbech, PE14 9BT. Phone: 01945 773671. Website: www.upwellhealthcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Trinity Surgery | 8.4 km | 84% |
| North Brink Practice | 8.6 km | 74% |
| Clarkson Surgery | 8.8 km | 69% |
| The Hollies Surgery | 10.1 km | 71% |
| Bridge Street Surgery | 10.2 km | 78% |
- Boughton Surgery (79% overall experience good)
- Feltwell Surgery (89% overall experience good)
- St Clement's Surgery (90% overall experience good)
- St Johns Surgery (94% overall experience good)
- Watlington Medical Centre (69% overall experience good)
How do patients rate Upwell Health Centre?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Upwell Health Centre as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at Upwell Health Centre?
10,932 patients were registered in September 2026, down 0.6% on a year earlier.
What is Upwell Health Centre's CQC rating?
Good overall, published in November 2021.
How many GPs does Upwell Health Centre have?
4.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,310 patients per GP against 2,171 across England.
Are appointments at Upwell Health Centre face to face?
98% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Upwell Health Centre's phone number?
01945 773671.