St Clement's Surgery, Terrington St Clement: patient reviews and CQC rating
St Clement's Surgery is a GP practice in Terrington St Clement with 7,813 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 2.3 full-time-equivalent qualified GPs, or 3,348 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Clement's Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 81%, above the England figure of 57%. Its weakest is the share who said the healthcare professional was good at listening to them: 87%, against 87% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
81% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (88%). 101 patients answered the survey (response rate 35%).
| Survey question | St Clement's Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 90% | 80% | 77% |
| Easy to contact by phone | 81% | 61% | 57% |
| Easy to contact via the website | 66% | 62% | 58% |
| Easy to contact via the NHS App | 74% | 55% | 54% |
| Reception team helpful | 93% | 88% | 85% |
| Last contact good | 86% | 76% | 73% |
| Wait for appointment about right | 80% | 74% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 93% | 92% | 90% |
CQC's overall rating for St Clement's Surgery is Good, published in February 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,813 patients were registered at St Clement's Surgery in September 2026, up 1.1% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 3,348 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 3.7 nurses and 5.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to August 2026 the practice recorded 3,470 appointments a month, or 444 per 1,000 registered patients (England: 510). 93% were face to face (England: 63%). 42% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | St Clement's Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 444 | 578 | 510 |
| Face to face | 93% | 70% | 63% |
| Same day as booked | 42% | 42% | 45% |
| More than 28 days after booking | 5% | 8% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%), chronic kidney disease (6.9% against 4.6%) and diabetes (11.3% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), serious mental illness (0.4% against 1.0%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 25.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.7 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.4% | 15.2% |
| Diabetes | 17+ yrs | 11.3% | 7.9% |
| Depression | 18+ yrs | 10.6% | 14.3% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.9% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.4% | 1.0% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.2% | 74.9% |
St Clement's Surgery, Churchgate Way,, Terrington St Clement, PE34 4LZ. Phone: 01553 828475. Website: www.stclementssurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Johns Surgery | 6.2 km | 94% |
| Southgates and The Woottons Surgeries | 7.5 km | 75% |
| Gayton Road Health and Surgical Centre | 8.5 km | 76% |
| St James Medical Practice | 8.9 km | 92% |
| The Woottons Surgery | 10.0 km | 75% |
- Boughton Surgery (79% overall experience good)
- Feltwell Surgery (89% overall experience good)
- St Johns Surgery (94% overall experience good)
- Upwell Health Centre (70% overall experience good)
- Watlington Medical Centre (69% overall experience good)
How do patients rate St Clement's Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of St Clement's Surgery as good, above the England figure of 77%. 81% found it easy to get through by phone.
How many patients are registered at St Clement's Surgery?
7,813 patients were registered in September 2026, up 1.1% on a year earlier.
What is St Clement's Surgery's CQC rating?
Good overall, published in February 2017.
How many GPs does St Clement's Surgery have?
2.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,348 patients per GP against 2,171 across England.
Are appointments at St Clement's Surgery face to face?
93% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Clement's Surgery's phone number?
01553 828475.