The Woottons Surgery, King's Lynn: patient reviews and CQC rating
The Woottons Surgery is a GP practice in King's Lynn with 5,611 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%).
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Woottons Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 62%, against 58% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 34%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 7th of the 11 practices in Kings Lynn with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (75%). 106 patients answered the survey (response rate 35%).
| Survey question | The Woottons Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 75% | 80% | 77% |
| Easy to contact by phone | 50% | 61% | 57% |
| Easy to contact via the website | 62% | 62% | 58% |
| Easy to contact via the NHS App | 34% | 55% | 54% |
| Reception team helpful | 88% | 88% | 85% |
| Last contact good | 75% | 76% | 73% |
| Wait for appointment about right | 64% | 74% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 88% | 92% | 90% |
In the Friends and Family Test for July 2026, 91% of 115 responses rated the practice good or very good (England: 92%).
5,611 patients were registered at The Woottons Surgery in September 2026, down 3.4% on a year earlier (England: down 1.1%).
From June 2026 to August 2026 the practice recorded 3,460 appointments a month, or 617 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 33% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Woottons Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 617 | 578 | 510 |
| Face to face | 68% | 70% | 63% |
| Same day as booked | 33% | 42% | 45% |
| More than 28 days after booking | 9% | 8% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.1% against 1.2%), dementia (1.3% against 0.8%) and stroke or TIA (2.9% against 1.9%). The practice's patients live in areas with an average deprivation score of 12.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.1 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.5% | 15.2% |
| Depression | 18+ yrs | 14.1% | 14.3% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Cancer | All ages | 5.2% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| COPD | All ages | 2.0% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 85.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.3% | 74.9% |
The Woottons Surgery, Spring Cottages, Priory Lane, North Wootton, King's Lynn, PE30 3PT. Phone: 01553 631469.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St James Medical Practice | 1.9 km | 92% |
| Gayton Road Health and Surgical Centre | 3.8 km | 76% |
| Southgates and The Woottons Surgeries | 5.2 km | 75% |
| Grimston Medical Centre | 7.7 km | 77% |
| St Clement's Surgery | 10.0 km | 90% |
- Gayton Road Health and Surgical Centre (76% overall experience good)
- Southgates and The Woottons Surgeries (75% overall experience good)
- St James Medical Practice (92% overall experience good)
How do patients rate The Woottons Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of The Woottons Surgery as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at The Woottons Surgery?
5,611 patients were registered in September 2026, down 3.4% on a year earlier.
Are appointments at The Woottons Surgery face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Woottons Surgery's phone number?
01553 631469.