Gayton Road Health and Surgical Centre, Kings Lynn: patient reviews and CQC rating
Gayton Road Health and Surgical Centre is a GP practice in Kings Lynn with 29,646 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 14.4 full-time-equivalent qualified GPs, or 2,064 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Gayton Road Health and Surgical Centre
Its best result against England is the share who said they were treated with care and concern: 89%, against 86% across England. Its weakest is the share who found it easy to contact the practice through its website: 39%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 6th of the 11 practices in Kings Lynn with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 16 points higher than in 2025 (60%). 119 patients answered the survey (response rate 34%).
| Survey question | Gayton Road Health and Surgical Centre | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 76% | 80% | 77% |
| Easy to contact by phone | 55% | 61% | 57% |
| Easy to contact via the website | 39% | 62% | 58% |
| Easy to contact via the NHS App | 51% | 55% | 54% |
| Reception team helpful | 85% | 88% | 85% |
| Last contact good | 72% | 76% | 73% |
| Wait for appointment about right | 67% | 74% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 90% | 94% | 93% |
| Needs met | 86% | 92% | 90% |
In the Friends and Family Test for July 2026, 90% of 224 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Gayton Road Health and Surgical Centre is Good, published in April 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
29,646 patients were registered at Gayton Road Health and Surgical Centre in September 2026, down 2.3% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 14.4 full-time-equivalent qualified GPs, there are 2,064 patients per GP, close to the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 17.0 nurses and 18.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.8 | 16.6 |
| August 2024 | 11.3 | 17.7 |
| August 2025 | 11.9 | 15.6 |
| August 2026 | 14.4 | 18.2 |
From June 2026 to August 2026 the practice recorded 18,389 appointments a month, or 620 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 40% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Gayton Road Health and Surgical Centre | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 620 | 578 | 510 |
| Face to face | 74% | 70% | 63% |
| Same day as booked | 40% | 42% | 45% |
| More than 28 days after booking | 12% | 8% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.7% against 1.2%), stroke or TIA (3.2% against 1.9%) and atrial fibrillation (3.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 24.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.7 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.8% | 15.2% |
| Depression | 18+ yrs | 12.1% | 14.3% |
| Diabetes | 17+ yrs | 10.9% | 7.9% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% |
| COPD | All ages | 2.5% | 1.9% |
| Dementia | All ages | 1.1% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.9% | 74.9% |
57% of the practice's patients live in the PE30 postcode district, followed by PE31 (18%), PE36 (16%) and PE32 (4%). 100% live in King's Lynn and West Norfolk, the council area the practice is in.
Gayton Road Health and Surgical Centre, Gayton Road Health Centre, Gayton Road, Kings Lynn, PE30 4DY. Phone: 0844 499 6881. Website: www.vidahealthcare.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Southgates and The Woottons Surgeries | 1.6 km | 75% |
| St James Medical Practice | 1.9 km | 92% |
| The Woottons Surgery | 3.8 km | 75% |
| St Clement's Surgery | 8.5 km | 90% |
| Grimston Medical Centre | 8.6 km | 77% |
- Southgates and The Woottons Surgeries (75% overall experience good)
- St James Medical Practice (92% overall experience good)
- The Woottons Surgery (75% overall experience good)
How do patients rate Gayton Road Health and Surgical Centre?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Gayton Road Health and Surgical Centre as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at Gayton Road Health and Surgical Centre?
29,646 patients were registered in September 2026, down 2.3% on a year earlier.
What is Gayton Road Health and Surgical Centre's CQC rating?
Good overall, published in April 2017.
How many GPs does Gayton Road Health and Surgical Centre have?
14.4 full-time-equivalent qualified GPs (18 qualified GPs by headcount), which is 2,064 patients per GP against 2,171 across England.
Are appointments at Gayton Road Health and Surgical Centre face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Gayton Road Health and Surgical Centre's phone number?
0844 499 6881.