Feltwell Surgery, Thetford: patient reviews and CQC rating
Feltwell Surgery is a GP practice in Thetford with 5,581 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2020. It has 2.1 full-time-equivalent qualified GPs, or 2,616 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Feltwell Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 75%, above the England figure of 54%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 2nd of the 6 practices in Thetford with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (85%). 96 patients answered the survey (response rate 30%).
| Survey question | Feltwell Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 89% | 80% | 77% |
| Easy to contact by phone | 71% | 61% | 57% |
| Easy to contact via the website | 76% | 62% | 58% |
| Easy to contact via the NHS App | 75% | 55% | 54% |
| Reception team helpful | 93% | 88% | 85% |
| Last contact good | 81% | 76% | 73% |
| Wait for appointment about right | 76% | 74% | 69% |
| Listened to well | 95% | 89% | 87% |
| Treated with care and concern | 95% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 93% | 92% | 90% |
In the Friends and Family Test for July 2026, 94% of 222 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Feltwell Surgery is Good, published in March 2020. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (August 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,581 patients were registered at Feltwell Surgery in September 2026, almost the same as a year earlier.
27% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 2,616 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 2.9 nurses and 8.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 1.6 | 1.6 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 2,766 appointments a month, or 496 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 22% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
28% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Feltwell Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 496 | 578 | 510 |
| Face to face | 77% | 70% | 63% |
| Same day as booked | 22% | 42% | 45% |
| More than 28 days after booking | 2% | 8% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (9.3% against 4.6%), peripheral arterial disease (1.0% against 0.6%) and atrial fibrillation (3.7% against 2.2%). It has a lower share for osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 23.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.7 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 24.1% | 15.2% |
| Depression | 18+ yrs | 18.2% | 14.3% |
| Diabetes | 17+ yrs | 11.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 9.3% | 4.6% |
| Asthma | 6+ yrs | 9.1% | 6.6% |
| Cancer | All ages | 5.8% | 3.8% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| COPD | All ages | 2.9% | 1.9% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.9% | 74.9% |
Feltwell Surgery, The Surgery, Old Brandon Road, Feltwell, Thetford, IP26 4AY. Phone: 01842 828481. Website: www.feltwellsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Brandon Medical Practice | 7.5 km | 85% |
| Forest Group Practice | 7.7 km | 86% |
| Lakenheath Surgery | 7.9 km | 77% |
| Boughton Surgery | 11.9 km | 79% |
| Market Cross Surgery | 15.5 km | 81% |
- Boughton Surgery (79% overall experience good)
- St Clement's Surgery (90% overall experience good)
- St Johns Surgery (94% overall experience good)
- Upwell Health Centre (70% overall experience good)
- Watlington Medical Centre (69% overall experience good)
How do patients rate Feltwell Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Feltwell Surgery as good, above the England figure of 77%. 71% found it easy to get through by phone.
How many patients are registered at Feltwell Surgery?
5,581 patients were registered in September 2026, up 0.2% on a year earlier.
What is Feltwell Surgery's CQC rating?
Good overall, published in March 2020.
How many GPs does Feltwell Surgery have?
2.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,616 patients per GP against 2,171 across England.
Are appointments at Feltwell Surgery face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Feltwell Surgery's phone number?
01842 828481.