Boughton Surgery, Kings Lynn: patient reviews and CQC rating
Boughton Surgery is a GP practice in Kings Lynn with 3,577 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 2.4 full-time-equivalent qualified GPs, or 1,516 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Boughton Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 36%, against 54% across England. Of the 11 results in the table, 3 are above England and 3 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 4th of the 11 practices in Kings Lynn with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (84%). 119 patients answered the survey (response rate 40%).
| Survey question | Boughton Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 79% | 80% | 77% |
| Easy to contact by phone | 79% | 61% | 57% |
| Easy to contact via the website | 66% | 62% | 58% |
| Easy to contact via the NHS App | 36% | 55% | 54% |
| Reception team helpful | 91% | 88% | 85% |
| Last contact good | 79% | 76% | 73% |
| Wait for appointment about right | 81% | 74% | 69% |
| Listened to well | 76% | 89% | 87% |
| Treated with care and concern | 76% | 88% | 86% |
| Confidence and trust in the clinician | 83% | 94% | 93% |
| Needs met | 86% | 92% | 90% |
CQC's overall rating for Boughton Surgery is Good, published in February 2017. All 5 key questions are rated Good. Its previous overall rating was Inadequate (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,577 patients were registered at Boughton Surgery in September 2026, almost the same as a year earlier.
29% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 1,516 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 1.0 nurses and 5.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 2.4 | 3.2 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 2.4 | 2.9 |
From June 2026 to August 2026 the practice recorded 2,148 appointments a month, or 601 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 36% took place on the day they were booked and 13% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Boughton Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 601 | 578 | 510 |
| Face to face | 78% | 70% | 63% |
| Same day as booked | 36% | 42% | 45% |
| More than 28 days after booking | 13% | 8% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.2% against 0.6%), COPD (3.1% against 1.9%) and stroke or TIA (3.1% against 1.9%). It has a lower share for osteoporosis (0.4% against 1.2%) and depression (10.7% against 14.3%). The practice's patients live in areas with an average deprivation score of 23.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.4% | 15.2% |
| Depression | 18+ yrs | 10.7% | 14.3% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Asthma | 6+ yrs | 9.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.9% | 4.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| COPD | All ages | 3.1% | 1.9% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.6% | 0.8% |
| Heart failure | All ages | 1.5% | 1.1% |
| Palliative care | All ages | 1.2% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.1% | 74.9% |
Boughton Surgery, The Surgery, Chapel Road, Boughton, Kings Lynn, PE33 9AG. Phone: 01366 500331. Website: www.boughtonsurgery-norfolk.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Howdale Group Practice | 8.7 km | 85% |
| Bridge Street Surgery | 9.1 km | 78% |
| The Hollies Surgery | 9.3 km | 71% |
| Watlington Medical Centre | 11.8 km | 69% |
| Feltwell Surgery | 11.9 km | 89% |
- Feltwell Surgery (89% overall experience good)
- St Clement's Surgery (90% overall experience good)
- St Johns Surgery (94% overall experience good)
- Upwell Health Centre (70% overall experience good)
- Watlington Medical Centre (69% overall experience good)
How do patients rate Boughton Surgery?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Boughton Surgery as good, against 77% across England. 79% found it easy to get through by phone.
How many patients are registered at Boughton Surgery?
3,577 patients were registered in September 2026, up 0.3% on a year earlier.
What is Boughton Surgery's CQC rating?
Good overall, published in February 2017.
How many GPs does Boughton Surgery have?
2.4 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,516 patients per GP against 2,171 across England.
Are appointments at Boughton Surgery face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Boughton Surgery's phone number?
01366 500331.