Parson Drove Surgery, Wisbech: patient reviews and CQC rating
Parson Drove Surgery is a GP practice in Wisbech with 6,970 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Inadequate overall, in a report published in May 2024. It has 2.8 full-time-equivalent qualified GPs, or 2,489 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Parson Drove Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 61%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 30%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 6th of the 6 practices in Wisbech with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (55%). 93 patients answered the survey (response rate 29%).
| Survey question | Parson Drove Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 61% | 75% | 77% |
| Easy to contact by phone | 61% | 52% | 57% |
| Easy to contact via the website | 30% | 60% | 58% |
| Easy to contact via the NHS App | 46% | 52% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 66% | 71% | 73% |
| Wait for appointment about right | 69% | 69% | 69% |
| Listened to well | 75% | 86% | 87% |
| Treated with care and concern | 82% | 85% | 86% |
| Confidence and trust in the clinician | 84% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
CQC's overall rating for Parson Drove Surgery is Inadequate, published in May 2024. 2 key questions are rated differently: Caring Requires Improvement and Responsive Requires Improvement. Its previous overall rating was Good (January 2017).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Inadequate |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Inadequate |
6,970 patients were registered at Parson Drove Surgery in September 2026, down 2.8% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 2.8 full-time-equivalent qualified GPs, there are 2,489 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 1.6 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 2.8 | 2.8 |
| August 2025 | 2.8 | 2.8 |
| August 2026 | 2.8 | 2.8 |
From June 2026 to August 2026 the practice recorded 3,941 appointments a month, or 565 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 37% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
26% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Parson Drove Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 565 | 521 | 510 |
| Face to face | 71% | 62% | 63% |
| Same day as booked | 37% | 48% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.3% against 4.6%), stroke or TIA (2.7% against 1.9%) and diabetes (11.1% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), serious mental illness (0.5% against 1.0%) and heart failure (0.7% against 1.1%). The practice's patients live in areas with an average deprivation score of 29.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.1% | 15.2% |
| Diabetes | 17+ yrs | 11.1% | 7.9% |
| Depression | 18+ yrs | 10.2% | 14.3% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.3% | 4.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 2.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.3% | 74.9% |
Parson Drove Surgery, The Surgery, 240 Main Road, Parson Drove, Wisbech, PE13 4LF. Phone: 01945 700223. Website: www.parsondrovesurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| North Brink Practice | 7.2 km | 74% |
| Clarkson Surgery | 7.6 km | 69% |
| Trinity Surgery | 7.7 km | 84% |
| Jenner Healthcare | 11.3 km | 64% |
| Riverside Practice | 12.4 km | 76% |
- Clarkson Surgery (69% overall experience good)
- North Brink Practice (74% overall experience good)
- Trinity Surgery (84% overall experience good)
How do patients rate Parson Drove Surgery?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of Parson Drove Surgery as good, below the England figure of 77%. 61% found it easy to get through by phone.
How many patients are registered at Parson Drove Surgery?
6,970 patients were registered in September 2026, down 2.8% on a year earlier.
What is Parson Drove Surgery's CQC rating?
Inadequate overall, published in May 2024.
How many GPs does Parson Drove Surgery have?
2.8 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,489 patients per GP against 2,171 across England.
Are appointments at Parson Drove Surgery face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Parson Drove Surgery's phone number?
01945 700223.