Riverside Practice, March: patient reviews and CQC rating
Riverside Practice is a GP practice in March with 7,530 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in May 2022. It has 1.8 full-time-equivalent qualified GPs, or 4,303 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Riverside Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 63%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 44%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 3rd of the 4 practices in March with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 18 points higher than in 2025 (58%). 112 patients answered the survey (response rate 28%).
| Survey question | Riverside Practice | Central East | England |
|---|---|---|---|
| Overall experience good | 76% | 75% | 77% |
| Easy to contact by phone | 44% | 52% | 57% |
| Easy to contact via the website | 60% | 60% | 58% |
| Easy to contact via the NHS App | 63% | 52% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 73% | 71% | 73% |
| Wait for appointment about right | 74% | 69% | 69% |
| Listened to well | 83% | 86% | 87% |
| Treated with care and concern | 84% | 85% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 83% of 41 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Riverside Practice is Requires Improvement, published in May 2022. One key question is rated differently: Caring Good. Its previous overall rating was Good (December 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
7,530 patients were registered at Riverside Practice in September 2026, up 0.9% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 4,303 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 2.6 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 2.8 | 2.8 |
| August 2025 | 2.8 | 3.8 |
| August 2026 | 1.8 | 1.8 |
From June 2026 to August 2026 the practice recorded 4,531 appointments a month, or 602 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 41% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Riverside Practice | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 602 | 521 | 510 |
| Face to face | 69% | 62% | 63% |
| Same day as booked | 41% | 48% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.0% against 0.6%), chronic kidney disease (7.4% against 4.6%) and diabetes (10.2% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%). The practice's patients live in areas with an average deprivation score of 24.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.8% | 15.2% |
| Depression | 18+ yrs | 15.3% | 14.3% |
| Diabetes | 17+ yrs | 10.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.4% | 4.6% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| COPD | All ages | 2.4% | 1.9% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Learning disability | All ages | 1.0% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.5% | 74.9% |
Riverside Practice, The Riverside Practice, 23 Marylebone Road, March, PE15 8BG. Phone: 01354 661922. Website: www.riversidepractice.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr W N Harrison and partners | 0.7 km | 73% |
| Dr N Ulla and Partners | 0.7 km | 84% |
| Doddington Medical Centre | 10.1 km | 77% |
| George Clare Surgery | 10.7 km | 64% |
| Upwell Health Centre | 11.0 km | 70% |
- Dr N Ulla and Partners (84% overall experience good)
- Dr W N Harrison and partners (73% overall experience good)
- Ramsey Health Centre (84% overall experience good)
How do patients rate Riverside Practice?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Riverside Practice as good, against 77% across England. 44% found it easy to get through by phone.
How many patients are registered at Riverside Practice?
7,530 patients were registered in September 2026, up 0.9% on a year earlier.
What is Riverside Practice's CQC rating?
Requires Improvement overall, published in May 2022.
How many GPs does Riverside Practice have?
1.8 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 4,303 patients per GP against 2,171 across England.
Are appointments at Riverside Practice face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Riverside Practice's phone number?
01354 661922.