Monkwearmouth Health Centre, Sunderland: patient reviews and CQC rating
Monkwearmouth Health Centre is a GP practice in Sunderland with 4,302 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 1.9 full-time-equivalent qualified GPs, or 2,273 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Monkwearmouth Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 88%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 88%, below the England figure of 93%. Of the 11 results in the table, 4 are above England and 1 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 17th of the 26 practices in Sunderland with 50 or more responses. 88% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (84%). 119 patients answered the survey (response rate 30%).
| Survey question | Monkwearmouth Health Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 80% | 80% | 77% |
| Easy to contact by phone | 88% | 62% | 57% |
| Easy to contact via the website | 69% | 59% | 58% |
| Easy to contact via the NHS App | 76% | 58% | 54% |
| Reception team helpful | 94% | 88% | 85% |
| Last contact good | 80% | 76% | 73% |
| Wait for appointment about right | 85% | 72% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 32 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Monkwearmouth Health Centre is Good, published in February 2017. All 5 key questions are rated Good. It held the same rating in the report before (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,302 patients were registered at Monkwearmouth Health Centre in September 2026, down 6.3% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 2,273 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.8 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 1,660 appointments a month, or 386 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 37% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Monkwearmouth Health Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 386 | 550 | 510 |
| Face to face | 71% | 68% | 63% |
| Same day as booked | 37% | 42% | 45% |
| More than 28 days after booking | 0% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.6% against 1.9%), peripheral arterial disease (1.0% against 0.6%) and dementia (1.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 32.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.7 years for women and 76.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.7% | 15.2% |
| Depression | 18+ yrs | 12.1% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Coronary heart disease | All ages | 4.8% | 3.0% |
| Cancer | All ages | 4.4% | 3.8% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| COPD | All ages | 3.6% | 1.9% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.3% | 74.9% |
Monkwearmouth Health Centre, Dundas Street, Sunderland, SR6 0AB. Phone: 0191 567 4293.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Bede Medical Centre | 0.2 km | 79% |
| Dr SM Bhate and Dr H El-Shakankery | 1.0 km | 83% |
| Ashburn Medical Centre | 1.0 km | 85% |
| The New City Medical Group | 1.0 km | 81% |
| Millfield Medical Group | 1.1 km | 82% |
- Bridge View Medical Group (72% overall experience good)
- Castletown Medical Centre (82% overall experience good)
- Fulwell Medical Centre (89% overall experience good)
- Redhouse Medical Centre (58% overall experience good)
- St Bede Medical Centre (79% overall experience good)
How do patients rate Monkwearmouth Health Centre?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Monkwearmouth Health Centre as good, against 77% across England. 88% found it easy to get through by phone.
How many patients are registered at Monkwearmouth Health Centre?
4,302 patients were registered in September 2026, down 6.3% on a year earlier.
What is Monkwearmouth Health Centre's CQC rating?
Good overall, published in February 2017.
How many GPs does Monkwearmouth Health Centre have?
1.9 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,273 patients per GP against 2,171 across England.
Are appointments at Monkwearmouth Health Centre face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Monkwearmouth Health Centre's phone number?
0191 567 4293.