Millfield Medical Group, Sunderland: patient reviews and CQC rating
Millfield Medical Group is a GP practice in Sunderland with 13,882 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2016. It has 4.5 full-time-equivalent qualified GPs, or 3,055 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Millfield Medical Group
Its best result against England is the share who said they were treated with care and concern: 92%, against 86% across England. Its weakest is the share who found it easy to get through to the practice by phone: 50%, against 57% across England. With 106 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 15th of the 26 practices in Sunderland with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (84%). 106 patients answered the survey (response rate 26%).
| Survey question | Millfield Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 82% | 80% | 77% |
| Easy to contact by phone | 50% | 62% | 57% |
| Easy to contact via the website | 59% | 59% | 58% |
| Easy to contact via the NHS App | 54% | 58% | 54% |
| Reception team helpful | 82% | 88% | 85% |
| Last contact good | 70% | 76% | 73% |
| Wait for appointment about right | 63% | 72% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 637 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Millfield Medical Group is Good, published in March 2016. One key question is rated differently: Responsive Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
13,882 patients were registered at Millfield Medical Group in September 2026, down 3.6% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 3,055 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 3.0 nurses and 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.2 | 9.4 |
| August 2024 | 4.5 | 8.4 |
| August 2025 | 4.7 | 8.3 |
| August 2026 | 4.5 | 7.7 |
From June 2026 to August 2026 the practice recorded 5,148 appointments a month, or 371 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 31% took place on the day they were booked and 16% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Millfield Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 371 | 550 | 510 |
| Face to face | 75% | 68% | 63% |
| Same day as booked | 31% | 42% | 45% |
| More than 28 days after booking | 16% | 6% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%), COPD (3.0% against 1.9%) and epilepsy (1.2% against 0.8%). It has a lower share for heart failure (0.6% against 1.1%) and serious mental illness (0.8% against 1.0%). The practice's patients live in areas with an average deprivation score of 38.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.2 years for women and 75.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.8% | 15.2% |
| Depression | 18+ yrs | 14.4% | 14.3% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| COPD | All ages | 3.0% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Learning disability | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.5% | 74.9% |
Millfield Medical Group, 63-83 Hylton Road, Sunderland, SR4 7AF. Phone: 0191 567 9179. Website: www.millfieldmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Ahmed El Safy | 1.0 km | 90% |
| Park Lane Practice | 1.0 km | 75% |
| Monkwearmouth Health Centre | 1.1 km | 80% |
| Forge Medical Practice | 1.1 km | 82% |
| Wearside Medical Practice | 1.2 km | 83% |
- Broadway Medical Practice (86% overall experience good)
- Dr Ahmed El Safy (90% overall experience good)
- Forge Medical Practice (82% overall experience good)
- Hylton Medical Group (95% overall experience good)
- Pallion Family Practice (79% overall experience good)
- Wearside Medical Practice (83% overall experience good)
How do patients rate Millfield Medical Group?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Millfield Medical Group as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Millfield Medical Group?
13,882 patients were registered in September 2026, down 3.6% on a year earlier.
What is Millfield Medical Group's CQC rating?
Good overall, published in March 2016.
How many GPs does Millfield Medical Group have?
4.5 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 3,055 patients per GP against 2,171 across England.
Are appointments at Millfield Medical Group face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Millfield Medical Group's phone number?
0191 567 9179.