The New City Medical Group, Sunderland: patient reviews and CQC rating
The New City Medical Group is a GP practice in Sunderland with 5,382 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in October 2021. It has 2.3 full-time-equivalent qualified GPs, or 2,307 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The New City Medical Group
Its best result against England is the share who found it easy to contact the practice using the NHS App: 84%, above the England figure of 54%. Its result closest to England is the share who said their needs were met at their last appointment: 91%, against 90% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 16th of the 26 practices in Sunderland with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (91%). 106 patients answered the survey (response rate 22%).
| Survey question | The New City Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 81% | 80% | 77% |
| Easy to contact by phone | 82% | 62% | 57% |
| Easy to contact via the website | 79% | 59% | 58% |
| Easy to contact via the NHS App | 84% | 58% | 54% |
| Reception team helpful | 92% | 88% | 85% |
| Last contact good | 90% | 76% | 73% |
| Wait for appointment about right | 78% | 72% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 238 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The New City Medical Group is Good, published in October 2021. All 5 key questions are rated Good. It held the same rating in the report before (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,382 patients were registered at The New City Medical Group in September 2026, down 3.9% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 2,307 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.6 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 1.6 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to August 2026 the practice recorded 1,973 appointments a month, or 367 per 1,000 registered patients (England: 510). 99% were face to face (England: 63%). 28% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The New City Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 367 | 550 | 510 |
| Face to face | 99% | 68% | 63% |
| Same day as booked | 28% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.2% against 1.9%), peripheral arterial disease (1.1% against 0.6%) and coronary heart disease (4.8% against 3.0%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 44.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.4 years for women and 74.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.7% | 15.2% |
| Depression | 18+ yrs | 12.2% | 14.3% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Coronary heart disease | All ages | 4.8% | 3.0% |
| COPD | All ages | 4.2% | 1.9% |
| Cancer | All ages | 4.1% | 3.8% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 52.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.4% | 74.9% |
The New City Medical Group, The New City Medical Centre, Tatham Street, Sunderland, SR1 2QB. Phone: 0191 567 5571. Website: www.newcitymedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr SM Bhate and Dr H El-Shakankery | 0.2 km | 83% |
| Ashburn Medical Centre | 0.2 km | 85% |
| Deerness Park Medical Group | 0.6 km | 68% |
| Park Lane Practice | 0.6 km | 75% |
| Dr. Joseph, Dr. Herbert & Dr. Devlin | 0.9 km | 95% |
- Ashburn Medical Centre (85% overall experience good)
- Deerness Park Medical Group (68% overall experience good)
- Dr SM Bhate and Dr H El-Shakankery (83% overall experience good)
- Dr. Joseph, Dr. Herbert & Dr. Devlin (95% overall experience good)
- Park Lane Practice (75% overall experience good)
- Southlands Medical Group (96% overall experience good)
How do patients rate The New City Medical Group?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of The New City Medical Group as good, against 77% across England. 82% found it easy to get through by phone.
How many patients are registered at The New City Medical Group?
5,382 patients were registered in September 2026, down 3.9% on a year earlier.
What is The New City Medical Group's CQC rating?
Good overall, published in October 2021.
How many GPs does The New City Medical Group have?
2.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,307 patients per GP against 2,171 across England.
Are appointments at The New City Medical Group face to face?
99% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The New City Medical Group's phone number?
0191 567 5571.