Broadway Medical Practice, Sunderland: patient reviews and CQC rating
Broadway Medical Practice is a GP practice in Sunderland with 8,156 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2022. It has 6.2 full-time-equivalent qualified GPs, or 1,320 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Broadway Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 88%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 67%, against 69% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 9th of the 26 practices in Sunderland with 50 or more responses. 88% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (96%). 90 patients answered the survey (response rate 24%).
| Survey question | Broadway Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 86% | 80% | 77% |
| Easy to contact by phone | 88% | 62% | 57% |
| Easy to contact via the website | 66% | 59% | 58% |
| Easy to contact via the NHS App | 69% | 58% | 54% |
| Reception team helpful | 92% | 88% | 85% |
| Last contact good | 91% | 76% | 73% |
| Wait for appointment about right | 67% | 72% | 69% |
| Listened to well | 94% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 440 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Broadway Medical Practice is Good, published in November 2022. All 5 key questions are rated Good. It held the same rating in the report before (July 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,156 patients were registered at Broadway Medical Practice in September 2026, up 4.1% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 6.2 full-time-equivalent qualified GPs, there are 1,320 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.5 nurses and 3.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 5.5 |
| August 2024 | 3.4 | 5.5 |
| August 2025 | 3.8 | 5.9 |
| August 2026 | 6.2 | 9.2 |
From June 2026 to August 2026 the practice recorded 4,064 appointments a month, or 498 per 1,000 registered patients (England: 510). 90% were face to face (England: 63%). 35% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Broadway Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 498 | 550 | 510 |
| Face to face | 90% | 68% | 63% |
| Same day as booked | 35% | 42% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.5% against 1.9%), peripheral arterial disease (0.9% against 0.6%) and dementia (1.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 35.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.0 years for women and 76.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.0% | 15.2% |
| Depression | 18+ yrs | 17.4% | 14.3% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Cancer | All ages | 3.7% | 3.8% |
| COPD | All ages | 3.5% | 1.9% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Dementia | All ages | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.2% | 74.9% |
Broadway Medical Practice, Springwell Health Centre, Springwell Road, Sunderland, SR3 4HG. Phone: 0191 522 9908. Website: www.broadwaymedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Springwell Medical Group | 0.0 km | 93% |
| Happy House Surgery | 0.6 km | 88% |
| Dr Ahmed El Safy | 1.6 km | 90% |
| Wearside Medical Practice | 2.1 km | 83% |
| Pallion Family Practice | 2.1 km | 79% |
- Dr Ahmed El Safy (90% overall experience good)
- Forge Medical Practice (82% overall experience good)
- Hylton Medical Group (95% overall experience good)
- Millfield Medical Group (82% overall experience good)
- Pallion Family Practice (79% overall experience good)
- Wearside Medical Practice (83% overall experience good)
How do patients rate Broadway Medical Practice?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Broadway Medical Practice as good, above the England figure of 77%. 88% found it easy to get through by phone.
How many patients are registered at Broadway Medical Practice?
8,156 patients were registered in September 2026, up 4.1% on a year earlier.
What is Broadway Medical Practice's CQC rating?
Good overall, published in November 2022.
How many GPs does Broadway Medical Practice have?
6.2 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,320 patients per GP against 2,171 across England.
Are appointments at Broadway Medical Practice face to face?
90% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Broadway Medical Practice's phone number?
0191 522 9908.