Castletown Medical Centre, Sunderland: patient reviews and CQC rating
Castletown Medical Centre is a GP practice in Sunderland with 2,370 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). It has 1.3 full-time-equivalent qualified GPs, or 1,756 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Castletown Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 79%, above the England figure of 54%. Its weakest is the share who described their last contact with the practice as good: 71%, against 73% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 14th of the 26 practices in Sunderland with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (79%). 91 patients answered the survey (response rate 21%).
| Survey question | Castletown Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 82% | 80% | 77% |
| Easy to contact by phone | 76% | 62% | 57% |
| Easy to contact via the website | 70% | 59% | 58% |
| Easy to contact via the NHS App | 79% | 58% | 54% |
| Reception team helpful | 89% | 88% | 85% |
| Last contact good | 71% | 76% | 73% |
| Wait for appointment about right | 80% | 72% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 81 responses rated the practice good or very good (England: 92%).
2,370 patients were registered at Castletown Medical Centre in September 2026, up 9.4% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 1.3 full-time-equivalent qualified GPs, there are 1,756 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 0.7 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 2.2 | 2.2 |
| August 2025 | 0.7 | 0.7 |
| August 2026 | 1.3 | 1.3 |
From June 2026 to August 2026 the practice recorded 924 appointments a month, or 390 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 38% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Castletown Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 390 | 550 | 510 |
| Face to face | 84% | 68% | 63% |
| Same day as booked | 38% | 42% | 45% |
| More than 28 days after booking | 0% | 6% | 5% |
| Did not attend | 9% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.4% against 0.6%), COPD (3.7% against 1.9%) and chronic kidney disease (6.6% against 4.6%). The practice's patients live in areas with an average deprivation score of 38.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.8 years for women and 75.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.8% | 15.2% |
| Depression | 18+ yrs | 11.9% | 14.3% |
| Diabetes | 17+ yrs | 10.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| COPD | All ages | 3.7% | 1.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Learning disability | All ages | 1.4% | 0.6% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.2% | 74.9% |
Castletown Medical Centre, 6 The Broadway, Castletown, Sunderland, SR5 3EX. Phone: 0191 549 5113.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| South Hylton Surgery | 1.0 km | 66% |
| Redhouse Medical Centre | 2.2 km | 58% |
| Wearside Medical Practice | 2.4 km | 83% |
| Pallion Family Practice | 2.4 km | 79% |
| Hylton Medical Group | 2.4 km | 95% |
- Bridge View Medical Group (72% overall experience good)
- Fulwell Medical Centre (89% overall experience good)
- Monkwearmouth Health Centre (80% overall experience good)
- Redhouse Medical Centre (58% overall experience good)
- St Bede Medical Centre (79% overall experience good)
How do patients rate Castletown Medical Centre?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Castletown Medical Centre as good, against 77% across England. 76% found it easy to get through by phone.
How many patients are registered at Castletown Medical Centre?
2,370 patients were registered in September 2026, up 9.4% on a year earlier.
How many GPs does Castletown Medical Centre have?
1.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,756 patients per GP against 2,171 across England.
Are appointments at Castletown Medical Centre face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Castletown Medical Centre's phone number?
0191 549 5113.