South Hylton Surgery, Sunderland: patient reviews and CQC rating
South Hylton Surgery is a GP practice in Sunderland with 4,512 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in May 2022. It has 2.9 full-time-equivalent qualified GPs, or 1,533 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about South Hylton Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 71%, against 58% across England. Its weakest is the share who described their overall experience of the practice as good: 66%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 24th of the 26 practices in Sunderland with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (77%). 95 patients answered the survey (response rate 18%).
| Survey question | South Hylton Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 66% | 80% | 77% |
| Easy to contact by phone | 52% | 62% | 57% |
| Easy to contact via the website | 71% | 59% | 58% |
| Easy to contact via the NHS App | 51% | 58% | 54% |
| Reception team helpful | 86% | 88% | 85% |
| Last contact good | 65% | 76% | 73% |
| Wait for appointment about right | 62% | 72% | 69% |
| Listened to well | 83% | 89% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 86% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 164 responses rated the practice good or very good (England: 92%).
CQC's overall rating for South Hylton Surgery is Good, published in May 2022. One key question is rated differently: Well-led Outstanding. It held the same rating in the report before (July 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,512 patients were registered at South Hylton Surgery in September 2026, down 0.8% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 1,533 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.5 nurses and 3.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.8 | 1.8 |
| August 2024 | 2.8 | 3.8 |
| August 2025 | 2.8 | 3.8 |
| August 2026 | 2.9 | 4.0 |
From June 2026 to August 2026 the practice recorded 2,183 appointments a month, or 484 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 36% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | South Hylton Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 484 | 550 | 510 |
| Face to face | 79% | 68% | 63% |
| Same day as booked | 36% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.7% against 1.9%), dementia (1.3% against 0.8%) and osteoporosis (2.0% against 1.2%). The practice's patients live in areas with an average deprivation score of 36.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.5 years for women and 75.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.8% | 15.2% |
| Depression | 18+ yrs | 20.6% | 14.3% |
| Diabetes | 17+ yrs | 10.5% | 7.9% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.7% | 4.6% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| COPD | All ages | 3.7% | 1.9% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Cancer | All ages | 3.1% | 3.8% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Dementia | All ages | 1.3% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Learning disability | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
South Hylton Surgery, 2 Union Street, South Hylton, Sunderland, SR4 0LS. Phone: 0191 516 6076.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Castletown Medical Centre | 1.0 km | 82% |
| Wearside Medical Practice | 2.3 km | 83% |
| Pallion Family Practice | 2.3 km | 79% |
| Hylton Medical Group | 2.3 km | 95% |
| Sunderland GP Alliance - Special Allocation Scheme | 2.3 km | -9700% |
- Happy House Surgery (88% overall experience good)
- New Silksworth Medical Practice (78% overall experience good)
- Springwell Medical Group (93% overall experience good)
- Village Surgery (92% overall experience good)
How do patients rate South Hylton Surgery?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of South Hylton Surgery as good, below the England figure of 77%. 52% found it easy to get through by phone.
How many patients are registered at South Hylton Surgery?
4,512 patients were registered in September 2026, down 0.8% on a year earlier.
What is South Hylton Surgery's CQC rating?
Good overall, published in May 2022.
How many GPs does South Hylton Surgery have?
2.9 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,533 patients per GP against 2,171 across England.
Are appointments at South Hylton Surgery face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is South Hylton Surgery's phone number?
0191 516 6076.