New Silksworth Medical Practice, Sunderland: patient reviews and CQC rating
New Silksworth Medical Practice is a GP practice in Sunderland with 9,150 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in April 2020. It has 3.6 full-time-equivalent qualified GPs, or 2,527 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about New Silksworth Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 66%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 39%, below the England figure of 57%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 20th of the 26 practices in Sunderland with 50 or more responses. 39% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (74%). 89 patients answered the survey (response rate 25%).
| Survey question | New Silksworth Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 78% | 80% | 77% |
| Easy to contact by phone | 39% | 62% | 57% |
| Easy to contact via the website | 66% | 59% | 58% |
| Easy to contact via the NHS App | 53% | 58% | 54% |
| Reception team helpful | 78% | 88% | 85% |
| Last contact good | 66% | 76% | 73% |
| Wait for appointment about right | 75% | 72% | 69% |
| Listened to well | 95% | 89% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 181 responses rated the practice good or very good (England: 92%).
CQC's overall rating for New Silksworth Medical Practice is Good, published in April 2020. All 5 key questions are rated Good. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,150 patients were registered at New Silksworth Medical Practice in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 2,527 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 3.5 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 3.0 | 4.1 |
| August 2025 | 3.0 | 4.1 |
| August 2026 | 3.6 | 4.5 |
From June 2026 to August 2026 the practice recorded 3,406 appointments a month, or 372 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 43% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | New Silksworth Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 372 | 550 | 510 |
| Face to face | 79% | 68% | 63% |
| Same day as booked | 43% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for coronary heart disease (5.2% against 3.0%), COPD (2.8% against 1.9%) and chronic kidney disease (6.8% against 4.6%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 26.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.2% | 15.2% |
| Depression | 18+ yrs | 18.1% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Coronary heart disease | All ages | 5.2% | 3.0% |
| Cancer | All ages | 4.3% | 3.8% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| COPD | All ages | 2.8% | 1.9% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.4% | 74.9% |
New Silksworth Medical Practice, Silksworth Road, Sunderland, SR3 2AN. Phone: 0191 516 6076.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Village Surgery | 0.0 km | 92% |
| Happy House Surgery | 1.9 km | 88% |
| Springwell Medical Group | 2.3 km | 93% |
| Broadway Medical Practice | 2.3 km | 86% |
| Southlands Medical Group | 2.5 km | 96% |
- Happy House Surgery (88% overall experience good)
- South Hylton Surgery (66% overall experience good)
- Springwell Medical Group (93% overall experience good)
- Village Surgery (92% overall experience good)
How do patients rate New Silksworth Medical Practice?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of New Silksworth Medical Practice as good, against 77% across England. 39% found it easy to get through by phone.
How many patients are registered at New Silksworth Medical Practice?
9,150 patients were registered in September 2026, down 0.3% on a year earlier.
What is New Silksworth Medical Practice's CQC rating?
Good overall, published in April 2020.
How many GPs does New Silksworth Medical Practice have?
3.6 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,527 patients per GP against 2,171 across England.
Are appointments at New Silksworth Medical Practice face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is New Silksworth Medical Practice's phone number?
0191 516 6076.