Redhouse Medical Centre, Sunderland: patient reviews and CQC rating
Redhouse Medical Centre is a GP practice in Sunderland with 5,412 registered patients (September 2026). In the 2026 GP Patient Survey, 58% of its patients described their overall experience as good, below the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 3.3 full-time-equivalent qualified GPs, or 1,649 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Redhouse Medical Centre
Its result closest to England is the share who found it easy to get through to the practice by phone: 56%, against 57% across England. Its weakest is the share who said the wait for their last appointment was about right: 43%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 25th of the 26 practices in Sunderland with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 13 points lower than in 2025 (71%). 100 patients answered the survey (response rate 20%).
| Survey question | Redhouse Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 58% | 80% | 77% |
| Easy to contact by phone | 56% | 62% | 57% |
| Easy to contact via the website | 36% | 59% | 58% |
| Easy to contact via the NHS App | 46% | 58% | 54% |
| Reception team helpful | 69% | 88% | 85% |
| Last contact good | 53% | 76% | 73% |
| Wait for appointment about right | 43% | 72% | 69% |
| Listened to well | 81% | 89% | 87% |
| Treated with care and concern | 77% | 88% | 86% |
| Confidence and trust in the clinician | 86% | 93% | 93% |
| Needs met | 75% | 91% | 90% |
CQC's overall rating for Redhouse Medical Centre is Good, published in March 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,412 patients were registered at Redhouse Medical Centre in September 2026, down 1.5% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 1,649 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.0 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 2.3 | 2.3 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 3.3 | 3.3 |
From June 2026 to August 2026 the practice recorded 4,283 appointments a month, or 791 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 63% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Redhouse Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 791 | 550 | 510 |
| Face to face | 81% | 68% | 63% |
| Same day as booked | 63% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.3% against 0.6%), COPD (3.7% against 1.9%) and epilepsy (1.4% against 0.8%). It has a lower share for osteoporosis (0.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 45.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.0 years for women and 74.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.8% | 15.2% |
| Depression | 18+ yrs | 18.5% | 14.3% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Cancer | All ages | 3.7% | 3.8% |
| COPD | All ages | 3.7% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Learning disability | All ages | 1.3% | 0.6% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.9% | 74.9% |
Redhouse Medical Centre, 127 Renfrew Road, Redhouse, Sunderland, SR5 5PS. Phone: 0191 537 5700. Website: www.redhousemedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bridge View Medical Group | 1.6 km | 72% |
| Forge Medical Practice | 1.9 km | 82% |
| Wearside Medical Practice | 2.0 km | 83% |
| Pallion Family Practice | 2.0 km | 79% |
| Hylton Medical Group | 2.0 km | 95% |
- Bridge View Medical Group (72% overall experience good)
- Castletown Medical Centre (82% overall experience good)
- Fulwell Medical Centre (89% overall experience good)
- Monkwearmouth Health Centre (80% overall experience good)
- St Bede Medical Centre (79% overall experience good)
How do patients rate Redhouse Medical Centre?
In the 2026 GP Patient Survey, 58% of patients described their overall experience of Redhouse Medical Centre as good, below the England figure of 77%. 56% found it easy to get through by phone.
How many patients are registered at Redhouse Medical Centre?
5,412 patients were registered in September 2026, down 1.5% on a year earlier.
What is Redhouse Medical Centre's CQC rating?
Good overall, published in March 2017.
How many GPs does Redhouse Medical Centre have?
3.3 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,649 patients per GP against 2,171 across England.
Are appointments at Redhouse Medical Centre face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Redhouse Medical Centre's phone number?
0191 537 5700.