Melrose Surgery, Reading, Reading: patient reviews and CQC rating
Melrose Surgery, Reading is a GP practice in Reading with 17,512 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in May 2018. It has 6.8 full-time-equivalent qualified GPs, or 2,591 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Melrose Surgery, Reading
Its best result against England is the share who found it easy to contact the practice through its website: 67%, against 58% across England. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 90%, against 93% across England. With 94 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 18th of the 31 practices in Reading with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (82%). 94 patients answered the survey (response rate 16%).
| Survey question | Melrose Surgery, Reading | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 77% | 76% | 77% |
| Easy to contact by phone | 59% | 56% | 57% |
| Easy to contact via the website | 67% | 57% | 58% |
| Easy to contact via the NHS App | 52% | 53% | 54% |
| Reception team helpful | 83% | 84% | 85% |
| Last contact good | 74% | 72% | 73% |
| Wait for appointment about right | 72% | 69% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 90% | 90% | 90% |
In the Friends and Family Test for July 2026, 93% of 271 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Melrose Surgery, Reading is Good, published in May 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,512 patients were registered at Melrose Surgery, Reading in September 2026, up 4.0% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 6.8 full-time-equivalent qualified GPs, there are 2,591 patients per GP, more than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 2.8 nurses and 4.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 2.7 |
| August 2024 | 2.1 | 4.4 |
| August 2025 | 3.4 | 5.5 |
| August 2026 | 6.8 | 11.7 |
From June 2026 to August 2026 the practice recorded 6,206 appointments a month, or 354 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 44% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Melrose Surgery, Reading | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 354 | 451 | 510 |
| Face to face | 55% | 60% | 63% |
| Same day as booked | 44% | 45% | 45% |
| More than 28 days after booking | 5% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a lower share of patients for atrial fibrillation (0.9% against 2.2%), peripheral arterial disease (0.2% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 17.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.2 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.4% | 14.3% |
| High blood pressure | All ages | 11.3% | 15.2% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 3.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Cancer | All ages | 2.1% | 3.8% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| COPD | All ages | 0.9% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.9% | 74.9% |
Melrose Surgery, Reading, 73 London Road, Reading, RG1 5BS. Phone: 0118 959 5200. Website: www.drdean.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| London Street Surgery | 0.6 km | 68% |
| Pembroke Surgery | 0.6 km | 83% |
| Milman & Kennet Surgery | 1.0 km | 75% |
| Abbey Medical Centre | 1.2 km | 80% |
| Reading Walk-in Health Centre | 1.2 km | 78% |
- Coley Park Surgery (68% overall experience good)
- Longbarn Lane Surgery (78% overall experience good)
- South Reading Surgery (64% overall experience good)
How do patients rate Melrose Surgery, Reading?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Melrose Surgery, Reading as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Melrose Surgery, Reading?
17,512 patients were registered in September 2026, up 4.0% on a year earlier.
What is Melrose Surgery, Reading's CQC rating?
Good overall, published in May 2018.
How many GPs does Melrose Surgery, Reading have?
6.8 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,591 patients per GP against 2,171 across England.
Are appointments at Melrose Surgery, Reading face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Melrose Surgery, Reading's phone number?
0118 959 5200.