Abbey Medical Centre, Reading: patient reviews and CQC rating
Abbey Medical Centre is a GP practice in Reading with 2,440 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). It has 0.5 full-time-equivalent qualified GPs, or 4,692 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Abbey Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 48%, against 54% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 13th of the 31 practices in Reading with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (79%). 116 patients answered the survey (response rate 26%).
| Survey question | Abbey Medical Centre | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 80% | 76% | 77% |
| Easy to contact by phone | 86% | 56% | 57% |
| Easy to contact via the website | 62% | 57% | 58% |
| Easy to contact via the NHS App | 48% | 53% | 54% |
| Reception team helpful | 88% | 84% | 85% |
| Last contact good | 84% | 72% | 73% |
| Wait for appointment about right | 71% | 69% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 93% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 52 responses rated the practice good or very good (England: 92%).
2,440 patients were registered at Abbey Medical Centre in September 2026, up 1.3% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 0.5 full-time-equivalent qualified GPs, there are 4,692 patients per GP, more than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 0.1 nurses (full-time equivalent).
From June 2026 to August 2026 the practice recorded 703 appointments a month, or 288 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 39% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
79% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Abbey Medical Centre | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 288 | 451 | 510 |
| Face to face | 80% | 60% | 63% |
| Same day as booked | 39% | 45% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a lower share of patients for peripheral arterial disease (0.0% against 0.6%), dementia (0.2% against 0.8%) and heart failure (0.3% against 1.1%). The practice's patients live in areas with an average deprivation score of 20.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.8 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.0% | 15.2% |
| Depression | 18+ yrs | 8.9% | 14.3% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Asthma | 6+ yrs | 3.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 1.8% | 4.6% |
| Coronary heart disease | All ages | 1.2% | 3.0% |
| Cancer | All ages | 1.2% | 3.8% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| COPD | All ages | 0.9% | 1.9% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Palliative care | All ages | 0.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| Learning disability | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.0% | 74.9% |
Abbey Medical Centre, 1st Floor Broad Street Mall, 103 - 105 Broad Street, Reading, RG1 7QA. Phone: 0118 957 3752.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Reading Walk-in Health Centre | 0.0 km | 78% |
| Chatham Street Surgery | 0.4 km | 78% |
| London Street Surgery | 0.7 km | 68% |
| Western Elms Surgery | 1.2 km | 68% |
| Melrose Surgery, Reading | 1.2 km | 77% |
- Milman & Kennet Surgery (75% overall experience good)
- Reading Walk-in Health Centre (78% overall experience good)
How do patients rate Abbey Medical Centre?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Abbey Medical Centre as good, against 77% across England. 86% found it easy to get through by phone.
How many patients are registered at Abbey Medical Centre?
2,440 patients were registered in September 2026, up 1.3% on a year earlier.
How many GPs does Abbey Medical Centre have?
0.5 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 4,692 patients per GP against 2,171 across England.
Are appointments at Abbey Medical Centre face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Abbey Medical Centre's phone number?
0118 957 3752.