Reading Holybrook PCN: primary care network practices and patient survey
Reading Holybrook PCN is a primary care network of 3 GP practices with 36,900 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England. Its practices have 2,355 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Reading Holybrook PCN with survey results, the share of patients describing their overall experience as good ranges from 75% at Milman & Kennet Surgery to 80% at Abbey Medical Centre, with a median of 78% (England: 77%). None differs from England by more than the survey's margin of error. Abbey Medical Centre has the highest share finding it easy to get through by phone (86%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Abbey Medical Centre | 2,440 | 80% | 86% | – | 4,692 |
| Reading Walk-in Health Centre | 15,263 | 78% | 49% | Good | 2,516 |
| Milman & Kennet Surgery | 19,197 | 75% | 56% | Good | 2,114 |
Results for the network as a whole, from 302 responses, against Thames Valley and England.
| Survey question | Reading Holybrook PCN | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 76% | 76% | 77% |
| Easy to contact by phone | 55% | 56% | 57% |
| Easy to contact via the website | 46% | 57% | 58% |
| Easy to contact via the NHS App | 53% | 53% | 54% |
| Reception team helpful | 87% | 84% | 85% |
| Last contact good | 73% | 72% | 73% |
| Wait for appointment about right | 72% | 69% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 90% | 90% | 90% |
There are 2,355 registered patients per full-time-equivalent qualified GP in Reading Holybrook PCN, close to England's 2,171 and Thames Valley's 2,121. Practices recorded 341 appointments a month per 1,000 patients (England: 510), 83% of them face to face. 58% of appointments took place on the day they were booked (England: 45%).
9% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.4% over the year (England: shrank 1.1%).
| Measure | Reading Holybrook PCN | Thames Valley | England |
|---|---|---|---|
| Patients per qualified GP | 2,355 | 2,121 | 2,171 |
| Appointments per 1,000 patients a month | 341 | 451 | 510 |
| Face-to-face appointments | 83% | 60% | 63% |
| Same day as booked | 58% | 45% | 45% |
| Did not attend | 6% | 5% | 4% |
| Patients aged 65 or over | 9% | 18% | 19% |
Relative to England, the register furthest below England's rate at practices in Reading Holybrook PCN is palliative care (0.2% against 0.6%).
| Condition register | Age group | Reading Holybrook PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 11.4% | 14.3% | 3,386 |
| High blood pressure | All ages | 10.8% | 15.2% | 3,971 |
| Diabetes | 17+ yrs | 7.4% | 7.9% | 2,221 |
| Asthma | 6+ yrs | 4.0% | 6.6% | 1,401 |
| Chronic kidney disease | 18+ yrs | 1.6% | 4.6% | 487 |
| Cancer | All ages | 1.6% | 3.8% | 580 |
| Coronary heart disease | All ages | 1.5% | 3.0% | 537 |
| COPD | All ages | 1.2% | 1.9% | 440 |
| Serious mental illness | All ages | 0.9% | 1.0% | 346 |
| Atrial fibrillation | All ages | 0.9% | 2.2% | 331 |
| Stroke and TIA | All ages | 0.8% | 1.9% | 286 |
| Heart failure | All ages | 0.7% | 1.1% | 251 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 171 |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% | 161 |
| Learning disability | All ages | 0.4% | 0.6% | 145 |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% | 30 |
| Dementia | All ages | 0.2% | 0.8% | 92 |
| Peripheral arterial disease | All ages | 0.2% | 0.6% | 76 |
| Palliative care | All ages | 0.2% | 0.6% | 57 |
- Caversham PCN (2 practices)
- New Reading PCN (4 practices)
- Reading Central PCN (5 practices)
- The Triangle PCN (2 practices)
- Wokingham North PCN (3 practices)
Which practices are in Reading Holybrook PCN?
Abbey Medical Centre, Milman & Kennet Surgery and Reading Walk-in Health Centre.
How do patients rate Reading Holybrook PCN?
76% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Reading Holybrook PCN cover?
36,900 registered patients across 3 practices in September 2026.
How many patients per GP does Reading Holybrook PCN have?
2,355 per full-time-equivalent qualified GP, against 2,171 across England.