Milman & Kennet Surgery, Reading: patient reviews and CQC rating
Milman & Kennet Surgery is a GP practice in Reading with 19,197 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 9.1 full-time-equivalent qualified GPs, or 2,114 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Milman & Kennet Surgery
Its best result against England is the share who said their needs were met at their last appointment: 96%, against 90% across England. Its weakest is the share who found it easy to contact the practice through its website: 48%, against 58% across England. With 95 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 19th of the 31 practices in Reading with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (71%). 95 patients answered the survey (response rate 18%).
| Survey question | Milman & Kennet Surgery | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 75% | 76% | 77% |
| Easy to contact by phone | 56% | 56% | 57% |
| Easy to contact via the website | 48% | 57% | 58% |
| Easy to contact via the NHS App | 59% | 53% | 54% |
| Reception team helpful | 85% | 84% | 85% |
| Last contact good | 73% | 72% | 73% |
| Wait for appointment about right | 72% | 69% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 96% | 90% | 90% |
In the Friends and Family Test for July 2026, 88% of 1,235 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Milman & Kennet Surgery is Good, published in July 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,197 patients were registered at Milman & Kennet Surgery in September 2026, down 4.3% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 9.1 full-time-equivalent qualified GPs, there are 2,114 patients per GP, close to the England figure of 2,171 and Thames Valley's 2,121. The practice also has 3.4 nurses and 10.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.3 | 13.3 |
| August 2024 | 7.7 | 14.1 |
| August 2025 | 7.7 | 12.0 |
| August 2026 | 9.1 | 13.6 |
From June 2026 to August 2026 the practice recorded 6,529 appointments a month, or 340 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 47% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Milman & Kennet Surgery | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 340 | 451 | 510 |
| Face to face | 82% | 60% | 63% |
| Same day as booked | 47% | 45% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.4% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 23.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.8 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.7% | 14.3% |
| High blood pressure | All ages | 13.9% | 15.2% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Cancer | All ages | 2.2% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| COPD | All ages | 1.7% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 48.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.3% | 74.9% |
Milman & Kennet Surgery, Milman Road Health Centre (First Floor), Milman Road, Reading, RG2 0AR. Phone: 0118 986 2286. Website: www.milmanroadhealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Longbarn Lane Surgery | 0.8 km | 78% |
| London Street Surgery | 0.8 km | 68% |
| University Medical Group | 1.0 km | 72% |
| Melrose Surgery, Reading | 1.0 km | 77% |
| Pembroke Surgery | 1.2 km | 83% |
- Abbey Medical Centre (80% overall experience good)
- Reading Walk-in Health Centre (78% overall experience good)
How do patients rate Milman & Kennet Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Milman & Kennet Surgery as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Milman & Kennet Surgery?
19,197 patients were registered in September 2026, down 4.3% on a year earlier.
What is Milman & Kennet Surgery's CQC rating?
Good overall, published in July 2017.
How many GPs does Milman & Kennet Surgery have?
9.1 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,114 patients per GP against 2,171 across England.
Are appointments at Milman & Kennet Surgery face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Milman & Kennet Surgery's phone number?
0118 986 2286.