Reading Walk-in Health Centre, Reading: patient reviews and CQC rating
Reading Walk-in Health Centre is a GP practice in Reading with 15,263 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 6.1 full-time-equivalent qualified GPs, or 2,516 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Reading Walk-in Health Centre
Its best result against England is the share who found the reception and administrative team helpful: 91%, against 85% across England. Its weakest is the share who found it easy to contact the practice through its website: 40%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 16th of the 31 practices in Reading with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (73%). 91 patients answered the survey (response rate 15%).
| Survey question | Reading Walk-in Health Centre | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 78% | 76% | 77% |
| Easy to contact by phone | 49% | 56% | 57% |
| Easy to contact via the website | 40% | 57% | 58% |
| Easy to contact via the NHS App | 48% | 53% | 54% |
| Reception team helpful | 91% | 84% | 85% |
| Last contact good | 71% | 72% | 73% |
| Wait for appointment about right | 72% | 69% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 82% | 90% | 90% |
In the Friends and Family Test for July 2026, 93% of 269 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Reading Walk-in Health Centre is Good, published in June 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,263 patients were registered at Reading Walk-in Health Centre in September 2026, up 4.8% on a year earlier (England: down 1.1%).
4% of its patients are aged 65 or over, against 19% across England. With 6.1 full-time-equivalent qualified GPs, there are 2,516 patients per GP, more than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 1.6 nurses and 5.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 3.8 | 3.8 |
| August 2026 | 6.1 | 7.1 |
From June 2026 to August 2026 the practice recorded 5,368 appointments a month, or 352 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 73% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Reading Walk-in Health Centre | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 352 | 451 | 510 |
| Face to face | 85% | 60% | 63% |
| Same day as booked | 73% | 45% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.0% against 0.6%), dementia (0.1% against 0.8%) and chronic kidney disease (0.6% against 4.6%). The practice's patients live in areas with an average deprivation score of 19.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.0 years for women and 77.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 7.1% | 14.3% |
| High blood pressure | All ages | 6.1% | 15.2% |
| Diabetes | 17+ yrs | 4.8% | 7.9% |
| Asthma | 6+ yrs | 2.4% | 6.6% |
| Cancer | All ages | 0.7% | 3.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Chronic kidney disease | 18+ yrs | 0.6% | 4.6% |
| Coronary heart disease | All ages | 0.6% | 3.0% |
| COPD | All ages | 0.5% | 1.9% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Atrial fibrillation | All ages | 0.3% | 2.2% |
| Stroke and TIA | All ages | 0.3% | 1.9% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Learning disability | All ages | 0.2% | 0.6% |
| Heart failure | All ages | 0.2% | 1.1% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Palliative care | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 36.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 55.4% | 74.9% |
Reading Walk-in Health Centre, 1st Floor, 103-105 Broad Street Mall, Reading, RG1 7QA. Phone: 0118 902 8300. Website: www.assurareadingllp.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Abbey Medical Centre | 0.0 km | 80% |
| Chatham Street Surgery | 0.4 km | 78% |
| London Street Surgery | 0.7 km | 68% |
| Western Elms Surgery | 1.2 km | 68% |
| Melrose Surgery, Reading | 1.2 km | 77% |
- Abbey Medical Centre (80% overall experience good)
- Milman & Kennet Surgery (75% overall experience good)
How do patients rate Reading Walk-in Health Centre?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Reading Walk-in Health Centre as good, against 77% across England. 49% found it easy to get through by phone.
How many patients are registered at Reading Walk-in Health Centre?
15,263 patients were registered in September 2026, up 4.8% on a year earlier.
What is Reading Walk-in Health Centre's CQC rating?
Good overall, published in June 2017.
How many GPs does Reading Walk-in Health Centre have?
6.1 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,516 patients per GP against 2,171 across England.
Are appointments at Reading Walk-in Health Centre face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Reading Walk-in Health Centre's phone number?
0118 902 8300.