Chatham Street Surgery, Reading: patient reviews and CQC rating
Chatham Street Surgery is a GP practice in Reading with 7,863 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in August 2021. It has 2.9 full-time-equivalent qualified GPs, or 2,681 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chatham Street Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 82%, above the England figure of 69%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 87%, below the England figure of 93%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 15th of the 31 practices in Reading with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (77%). 96 patients answered the survey (response rate 18%).
| Survey question | Chatham Street Surgery | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 78% | 76% | 77% |
| Easy to contact by phone | 64% | 56% | 57% |
| Easy to contact via the website | 61% | 57% | 58% |
| Easy to contact via the NHS App | 60% | 53% | 54% |
| Reception team helpful | 90% | 84% | 85% |
| Last contact good | 74% | 72% | 73% |
| Wait for appointment about right | 82% | 69% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 87% | 93% | 93% |
| Needs met | 91% | 90% | 90% |
CQC's overall rating for Chatham Street Surgery is Good, published in August 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,863 patients were registered at Chatham Street Surgery in September 2026, down 1.8% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 2,681 patients per GP, more than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 0.9 nurses and 9.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 3.1 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 2.9 | 2.9 |
From June 2026 to August 2026 the practice recorded 4,191 appointments a month, or 533 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 30% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
27% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Chatham Street Surgery | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 533 | 451 | 510 |
| Face to face | 67% | 60% | 63% |
| Same day as booked | 30% | 45% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.0% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 20.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.3 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.4% | 15.2% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Depression | 18+ yrs | 8.7% | 14.3% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Cancer | All ages | 1.6% | 3.8% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| COPD | All ages | 0.7% | 1.9% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.1% | 74.9% |
Chatham Street Surgery, The Surgery, 121 Chatham Street, Reading, RG1 7JE. Phone: 0118 950 5121. Website: www.chathamstreetsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Abbey Medical Centre | 0.4 km | 80% |
| Reading Walk-in Health Centre | 0.4 km | 78% |
| Western Elms Surgery | 0.7 km | 68% |
| London Street Surgery | 1.1 km | 68% |
| Coley Park Surgery | 1.2 km | 68% |
- Grovelands Medical Centre (73% overall experience good)
- London Street Surgery (68% overall experience good)
- Pembroke Surgery (83% overall experience good)
- Westwood Road Health Centre (65% overall experience good)
How do patients rate Chatham Street Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Chatham Street Surgery as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Chatham Street Surgery?
7,863 patients were registered in September 2026, down 1.8% on a year earlier.
What is Chatham Street Surgery's CQC rating?
Good overall, published in August 2021.
How many GPs does Chatham Street Surgery have?
2.9 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,681 patients per GP against 2,171 across England.
Are appointments at Chatham Street Surgery face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chatham Street Surgery's phone number?
0118 950 5121.