Grovelands Medical Centre, Reading: patient reviews and CQC rating
Grovelands Medical Centre is a GP practice in Reading with 13,102 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 7.5 full-time-equivalent qualified GPs, or 1,752 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Grovelands Medical Centre
Its best result against England is the share who found the reception and administrative team helpful: 86%, against 85% across England. Its weakest is the share who said the wait for their last appointment was about right: 43%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 22nd of the 31 practices in Reading with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (77%). 107 patients answered the survey (response rate 27%).
| Survey question | Grovelands Medical Centre | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 73% | 76% | 77% |
| Easy to contact by phone | 45% | 56% | 57% |
| Easy to contact via the website | 41% | 57% | 58% |
| Easy to contact via the NHS App | 39% | 53% | 54% |
| Reception team helpful | 86% | 84% | 85% |
| Last contact good | 62% | 72% | 73% |
| Wait for appointment about right | 43% | 69% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 91% | 90% | 90% |
In the Friends and Family Test for July 2026, 95% of 227 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Grovelands Medical Centre is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,102 patients were registered at Grovelands Medical Centre in September 2026, down 4.7% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 7.5 full-time-equivalent qualified GPs, there are 1,752 patients per GP, fewer than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 3.3 nurses and 7.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.7 | 7.7 |
| August 2024 | 8.4 | 8.4 |
| August 2025 | 7.7 | 7.7 |
| August 2026 | 7.5 | 7.5 |
From June 2026 to August 2026 the practice recorded 6,374 appointments a month, or 487 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 36% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Grovelands Medical Centre | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 487 | 451 | 510 |
| Face to face | 68% | 60% | 63% |
| Same day as booked | 36% | 45% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (3.1% against 0.6%) and a learning disability (1.0% against 0.6%). It has a lower share for coronary heart disease (2.2% against 3.0%) and chronic kidney disease (3.7% against 4.6%). The practice's patients live in areas with an average deprivation score of 20.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.8% | 15.2% |
| Depression | 18+ yrs | 14.1% | 14.3% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Palliative care | All ages | 3.1% | 0.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Learning disability | All ages | 1.0% | 0.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.9% | 74.9% |
Grovelands Medical Centre, 701 Oxford Road, Reading, RG30 1HG. Phone: 0118 958 2525. Website: www.grovelandsmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Potteries | 1.1 km | 71% |
| Western Elms Surgery | 1.3 km | 68% |
| Chatham Street Surgery | 2.0 km | 78% |
| Westwood Road Health Centre | 2.2 km | 65% |
| Drs T A Underwood & M A Thompson | 2.3 km | 74% |
- Chatham Street Surgery (78% overall experience good)
- London Street Surgery (68% overall experience good)
- Pembroke Surgery (83% overall experience good)
- Westwood Road Health Centre (65% overall experience good)
How do patients rate Grovelands Medical Centre?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Grovelands Medical Centre as good, against 77% across England. 45% found it easy to get through by phone.
How many patients are registered at Grovelands Medical Centre?
13,102 patients were registered in September 2026, down 4.7% on a year earlier.
What is Grovelands Medical Centre's CQC rating?
Good overall, published in November 2016.
How many GPs does Grovelands Medical Centre have?
7.5 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,752 patients per GP against 2,171 across England.
Are appointments at Grovelands Medical Centre face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Grovelands Medical Centre's phone number?
0118 958 2525.