Drs T A Underwood & M A Thompson, Reading: patient reviews and CQC rating
Drs T A Underwood & M A Thompson is a GP practice in Reading with 14,406 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 8.3 full-time-equivalent qualified GPs, or 1,728 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Drs T A Underwood & M A Thompson
Its best result against England is the share who found it easy to get through to the practice by phone: 63%, against 57% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 39%, against 54% across England. With 87 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 20th of the 31 practices in Reading with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (62%). 87 patients answered the survey (response rate 20%).
| Survey question | Drs T A Underwood & M A Thompson | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 74% | 76% | 77% |
| Easy to contact by phone | 63% | 56% | 57% |
| Easy to contact via the website | 61% | 57% | 58% |
| Easy to contact via the NHS App | 39% | 53% | 54% |
| Reception team helpful | 87% | 84% | 85% |
| Last contact good | 76% | 72% | 73% |
| Wait for appointment about right | 72% | 69% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 93% | 90% | 90% |
In the Friends and Family Test for July 2026, 81% of 306 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Drs T A Underwood & M A Thompson is Good, published in June 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,406 patients were registered at Drs T A Underwood & M A Thompson in September 2026, down 5.6% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 8.3 full-time-equivalent qualified GPs, there are 1,728 patients per GP, fewer than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 3.1 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.4 | 6.4 |
| August 2024 | 6.4 | 6.4 |
| August 2025 | 7.1 | 7.1 |
| August 2026 | 8.3 | 8.3 |
From June 2026 to August 2026 the practice recorded 5,958 appointments a month, or 414 per 1,000 registered patients (England: 510). 41% were face to face (England: 63%). 49% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Drs T A Underwood & M A Thompson | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 414 | 451 | 510 |
| Face to face | 41% | 60% | 63% |
| Same day as booked | 49% | 45% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.2% against 1.2%). It has a lower share for COPD (1.0% against 1.9%), peripheral arterial disease (0.4% against 0.6%) and coronary heart disease (2.0% against 3.0%). The practice's patients live in areas with an average deprivation score of 13.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.2% | 14.3% |
| High blood pressure | All ages | 11.6% | 15.2% |
| Diabetes | 17+ yrs | 6.0% | 7.9% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 2.8% | 3.8% |
| Osteoporosis | 50+ yrs | 2.2% | 1.2% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| COPD | All ages | 1.0% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.2% | 74.9% |
Drs T A Underwood & M A Thompson, 92 Westwood Road, Tilehurst, Reading, RG31 5PP. Phone: 0118 945 2612. Website: www.tilehurstvillagesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Westwood Road Health Centre | 0.1 km | 65% |
| The Potteries | 1.2 km | 71% |
| Grovelands Medical Centre | 2.3 km | 73% |
| Western Elms Surgery | 3.5 km | 68% |
| Theale Medical Centre | 3.7 km | 82% |
- The Potteries (71% overall experience good)
How do patients rate Drs T A Underwood & M A Thompson?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Drs T A Underwood & M A Thompson as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at Drs T A Underwood & M A Thompson?
14,406 patients were registered in September 2026, down 5.6% on a year earlier.
What is Drs T A Underwood & M A Thompson's CQC rating?
Good overall, published in June 2016.
How many GPs does Drs T A Underwood & M A Thompson have?
8.3 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 1,728 patients per GP against 2,171 across England.
Are appointments at Drs T A Underwood & M A Thompson face to face?
41% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Drs T A Underwood & M A Thompson's phone number?
0118 945 2612.