The Triangle PCN: primary care network practices and patient survey
The Triangle PCN is a primary care network of 2 GP practices with 28,731 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England. Its practices have 2,140 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in The Triangle PCN with survey results, the share of patients describing their overall experience as good ranges from 71% at The Potteries to 74% at Drs T A Underwood & M A Thompson, with a median of 73% (England: 77%). None differs from England by more than the survey's margin of error. Drs T A Underwood & M A Thompson has the highest share finding it easy to get through by phone (63%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Drs T A Underwood & M A Thompson | 14,406 | 74% | 63% | Good | 1,728 |
| The Potteries | 14,325 | 71% | 33% | Good | 2,815 |
Results for the network as a whole, from 176 responses, against Thames Valley and England.
| Survey question | The Triangle PCN | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 73% | 76% | 77% |
| Easy to contact by phone | 48% | 56% | 57% |
| Easy to contact via the website | 49% | 57% | 58% |
| Easy to contact via the NHS App | 39% | 53% | 54% |
| Reception team helpful | 85% | 84% | 85% |
| Last contact good | 64% | 72% | 73% |
| Wait for appointment about right | 64% | 69% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 91% | 90% | 90% |
There are 2,140 registered patients per full-time-equivalent qualified GP in The Triangle PCN, close to England's 2,171 and Thames Valley's 2,121. Practices recorded 451 appointments a month per 1,000 patients (England: 510), 52% of them face to face. 45% of appointments took place on the day they were booked (England: 45%).
18% of registered patients are aged 65 or over (England: 19%). Lists shrank by 3.6% over the year (England: shrank 1.1%).
| Measure | The Triangle PCN | Thames Valley | England |
|---|---|---|---|
| Patients per qualified GP | 2,140 | 2,121 | 2,171 |
| Appointments per 1,000 patients a month | 451 | 451 | 510 |
| Face-to-face appointments | 52% | 60% | 63% |
| Same day as booked | 45% | 45% | 45% |
| Did not attend | 6% | 5% | 4% |
| Patients aged 65 or over | 18% | 18% | 19% |
Relative to England, the register furthest above England's rate at practices in The Triangle PCN is osteoporosis (2.7% against 1.2%), and the furthest below is copd (1.3% against 1.9%).
| Condition register | Age group | The Triangle PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 17.2% | 14.3% | 4,159 |
| High blood pressure | All ages | 15.1% | 15.2% | 4,547 |
| Diabetes | 17+ yrs | 7.2% | 7.9% | 1,776 |
| Asthma | 6+ yrs | 6.8% | 6.6% | 1,941 |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% | 1,569 |
| Cancer | All ages | 3.7% | 3.8% | 1,117 |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% | 284 |
| Coronary heart disease | All ages | 2.4% | 3.0% | 723 |
| Atrial fibrillation | All ages | 2.2% | 2.2% | 665 |
| Stroke and TIA | All ages | 1.7% | 1.9% | 525 |
| COPD | All ages | 1.3% | 1.9% | 404 |
| Heart failure | All ages | 1.2% | 1.1% | 371 |
| Serious mental illness | All ages | 1.1% | 1.0% | 325 |
| Dementia | All ages | 1.0% | 0.8% | 307 |
| Palliative care | All ages | 1.0% | 0.6% | 303 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 249 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 240 |
| Learning disability | All ages | 0.8% | 0.6% | 239 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 137 |
- Caversham PCN (2 practices)
- New Reading PCN (4 practices)
- Reading Central PCN (5 practices)
- Reading Holybrook PCN (3 practices)
- Wokingham North PCN (3 practices)
Which practices are in The Triangle PCN?
Drs T A Underwood & M A Thompson and The Potteries.
How do patients rate The Triangle PCN?
73% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does The Triangle PCN cover?
28,731 registered patients across 2 practices in September 2026.
How many patients per GP does The Triangle PCN have?
2,140 per full-time-equivalent qualified GP, against 2,171 across England.