Reading Central PCN: primary care network practices and patient survey
Reading Central PCN is a primary care network of 5 GP practices with 38,865 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England. Its practices have 2,329 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Reading Central PCN with survey results, the share of patients describing their overall experience as good ranges from 65% at Westwood Road Health Centre to 83% at Pembroke Surgery, with a median of 73% (England: 77%). 0 are above England and 2 below by more than the survey's margin of error. Pembroke Surgery has the highest share finding it easy to get through by phone (81%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Pembroke Surgery | 6,173 | 83% | 81% | Good | 2,772 |
| Chatham Street Surgery | 7,863 | 78% | 64% | Good | 2,681 |
| Grovelands Medical Centre | 13,102 | 73% | 45% | Good | 1,752 |
| London Street Surgery | 5,131 | 68% | 47% | Requires improvement | 2,566 |
| Westwood Road Health Centre | 6,596 | 65% | 57% | Good | 3,219 |
Results for the network as a whole, from 488 responses, against Thames Valley and England.
| Survey question | Reading Central PCN | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 74% | 76% | 77% |
| Easy to contact by phone | 56% | 56% | 57% |
| Easy to contact via the website | 54% | 57% | 58% |
| Easy to contact via the NHS App | 45% | 53% | 54% |
| Reception team helpful | 85% | 84% | 85% |
| Last contact good | 70% | 72% | 73% |
| Wait for appointment about right | 61% | 69% | 69% |
| Listened to well | 82% | 88% | 87% |
| Treated with care and concern | 80% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 88% | 90% | 90% |
There are 2,329 registered patients per full-time-equivalent qualified GP in Reading Central PCN, close to England's 2,171 and Thames Valley's 2,121. Practices recorded 447 appointments a month per 1,000 patients (England: 510), 66% of them face to face. 34% of appointments took place on the day they were booked (England: 45%).
13% of registered patients are aged 65 or over (England: 19%). Lists shrank by 4.1% over the year (England: shrank 1.1%).
| Measure | Reading Central PCN | Thames Valley | England |
|---|---|---|---|
| Patients per qualified GP | 2,329 | 2,121 | 2,171 |
| Appointments per 1,000 patients a month | 447 | 451 | 510 |
| Face-to-face appointments | 66% | 60% | 63% |
| Same day as booked | 34% | 45% | 45% |
| Did not attend | 5% | 5% | 4% |
| Patients aged 65 or over | 13% | 18% | 19% |
Relative to England, the register furthest above England's rate at practices in Reading Central PCN is palliative care (1.2% against 0.6%), and the furthest below is osteoporosis (0.6% against 1.2%).
| Condition register | Age group | Reading Central PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 12.2% | 15.2% | 4,971 |
| Depression | 18+ yrs | 10.9% | 14.3% | 3,569 |
| Diabetes | 17+ yrs | 7.7% | 7.9% | 2,576 |
| Asthma | 6+ yrs | 5.2% | 6.6% | 1,973 |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% | 1,087 |
| Cancer | All ages | 2.4% | 3.8% | 985 |
| Coronary heart disease | All ages | 1.7% | 3.0% | 693 |
| Atrial fibrillation | All ages | 1.5% | 2.2% | 590 |
| Stroke and TIA | All ages | 1.2% | 1.9% | 470 |
| Palliative care | All ages | 1.2% | 0.6% | 468 |
| COPD | All ages | 1.1% | 1.9% | 442 |
| Serious mental illness | All ages | 0.9% | 1.0% | 380 |
| Heart failure | All ages | 0.8% | 1.1% | 329 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 219 |
| Learning disability | All ages | 0.6% | 0.6% | 248 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 189 |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% | 66 |
| Dementia | All ages | 0.5% | 0.8% | 191 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 115 |
- Caversham PCN (2 practices)
- New Reading PCN (4 practices)
- Reading Holybrook PCN (3 practices)
- The Triangle PCN (2 practices)
- Wokingham North PCN (3 practices)
Which practices are in Reading Central PCN?
Chatham Street Surgery, Grovelands Medical Centre, London Street Surgery, Pembroke Surgery and Westwood Road Health Centre.
How do patients rate Reading Central PCN?
74% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Reading Central PCN cover?
38,865 registered patients across 5 practices in September 2026.
How many patients per GP does Reading Central PCN have?
2,329 per full-time-equivalent qualified GP, against 2,171 across England.