Pembroke Surgery, Reading: patient reviews and CQC rating
Pembroke Surgery is a GP practice in Reading with 6,173 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in April 2016. It has 2.2 full-time-equivalent qualified GPs, or 2,772 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pembroke Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 81%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 28%, below the England figure of 54%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 9th of the 31 practices in Reading with 50 or more responses. 81% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (81%). 96 patients answered the survey (response rate 21%).
| Survey question | Pembroke Surgery | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 83% | 76% | 77% |
| Easy to contact by phone | 81% | 56% | 57% |
| Easy to contact via the website | 55% | 57% | 58% |
| Easy to contact via the NHS App | 28% | 53% | 54% |
| Reception team helpful | 87% | 84% | 85% |
| Last contact good | 86% | 72% | 73% |
| Wait for appointment about right | 78% | 69% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 83% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 89% | 90% | 90% |
In the Friends and Family Test for July 2026, 94% of 98 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Pembroke Surgery is Good, published in April 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,173 patients were registered at Pembroke Surgery in September 2026, down 8.3% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 2,772 patients per GP, more than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 1.4 nurses and 3.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.4 | 1.4 |
| August 2026 | 2.2 | 2.2 |
From June 2026 to August 2026 the practice recorded 2,086 appointments a month, or 338 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 30% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Pembroke Surgery | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 338 | 451 | 510 |
| Face to face | 73% | 60% | 63% |
| Same day as booked | 30% | 45% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a lower share of patients for chronic kidney disease (0.9% against 4.6%), COPD (0.4% against 1.9%) and palliative or supportive care needs (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 15.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.8 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 9.0% | 14.3% |
| High blood pressure | All ages | 7.3% | 15.2% |
| Diabetes | 17+ yrs | 4.8% | 7.9% |
| Asthma | 6+ yrs | 3.8% | 6.6% |
| Cancer | All ages | 2.0% | 3.8% |
| Coronary heart disease | All ages | 1.0% | 3.0% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Chronic kidney disease | 18+ yrs | 0.9% | 4.6% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Stroke and TIA | All ages | 0.5% | 1.9% |
| Heart failure | All ages | 0.5% | 1.1% |
| Learning disability | All ages | 0.4% | 0.6% |
| COPD | All ages | 0.4% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 48.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.3% | 74.9% |
Pembroke Surgery, 31 Alexandra Road, Reading, RG1 5PG. Phone: 0118 935 2121. Website: www.pembrokesurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Melrose Surgery, Reading | 0.6 km | 77% |
| University Medical Group | 0.9 km | 72% |
| London Street Surgery | 1.2 km | 68% |
| Milman & Kennet Surgery | 1.2 km | 75% |
| Parkside Family Practice | 1.3 km | 78% |
- Chatham Street Surgery (78% overall experience good)
- Grovelands Medical Centre (73% overall experience good)
- London Street Surgery (68% overall experience good)
- Westwood Road Health Centre (65% overall experience good)
How do patients rate Pembroke Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Pembroke Surgery as good, against 77% across England. 81% found it easy to get through by phone.
How many patients are registered at Pembroke Surgery?
6,173 patients were registered in September 2026, down 8.3% on a year earlier.
What is Pembroke Surgery's CQC rating?
Good overall, published in April 2016.
How many GPs does Pembroke Surgery have?
2.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,772 patients per GP against 2,171 across England.
Are appointments at Pembroke Surgery face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pembroke Surgery's phone number?
0118 935 2121.