Parkside Family Practice, Reading: patient reviews and CQC rating
Parkside Family Practice is a GP practice in Reading with 16,540 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in October 2017. It has 5.9 full-time-equivalent qualified GPs, or 2,809 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Parkside Family Practice
Its best result against England is the share who said the wait for their last appointment was about right: 75%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 41%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 14th of the 31 practices in Reading with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (74%). 128 patients answered the survey (response rate 31%).
| Survey question | Parkside Family Practice | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 78% | 76% | 77% |
| Easy to contact by phone | 58% | 56% | 57% |
| Easy to contact via the website | 41% | 57% | 58% |
| Easy to contact via the NHS App | 42% | 53% | 54% |
| Reception team helpful | 78% | 84% | 85% |
| Last contact good | 73% | 72% | 73% |
| Wait for appointment about right | 75% | 69% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 90% | 90% | 90% |
In the Friends and Family Test for July 2026, 75% of 174 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Parkside Family Practice is Good, published in October 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,540 patients were registered at Parkside Family Practice in September 2026, down 3.7% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 5.9 full-time-equivalent qualified GPs, there are 2,809 patients per GP, more than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 2.2 nurses and 6.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.2 | 10.9 |
| August 2024 | 7.2 | 10.2 |
| August 2025 | 6.6 | 10.5 |
| August 2026 | 5.9 | 9.3 |
From June 2026 to August 2026 the practice recorded 7,719 appointments a month, or 467 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 42% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Parkside Family Practice | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 467 | 451 | 510 |
| Face to face | 48% | 60% | 63% |
| Same day as booked | 42% | 45% | 45% |
| More than 28 days after booking | 8% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), COPD (1.0% against 1.9%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 8.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.8 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.1% | 15.2% |
| Depression | 18+ yrs | 9.5% | 14.3% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| COPD | All ages | 1.0% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.9% | 74.9% |
Parkside Family Practice, 224 Wokingham Road, Reading, RG6 1JS. Phone: 0118 926 0026. Website: www.parksidefamilypractice.nhs.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Pembroke Surgery | 1.3 km | 83% |
| University Medical Group | 1.5 km | 72% |
| Melrose Surgery, Reading | 1.9 km | 77% |
| Brookside Group Practice | 2.1 km | 82% |
| Woodley Centre Surgery | 2.3 km | 70% |
- Wargrave Practice (85% overall experience good)
- Woodley Centre Surgery (70% overall experience good)
How do patients rate Parkside Family Practice?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Parkside Family Practice as good, against 77% across England. 58% found it easy to get through by phone.
How many patients are registered at Parkside Family Practice?
16,540 patients were registered in September 2026, down 3.7% on a year earlier.
What is Parkside Family Practice's CQC rating?
Good overall, published in October 2017.
How many GPs does Parkside Family Practice have?
5.9 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,809 patients per GP against 2,171 across England.
Are appointments at Parkside Family Practice face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Parkside Family Practice's phone number?
0118 926 0026.