Brookside Group Practice, Reading: patient reviews and CQC rating
Brookside Group Practice is a GP practice in Reading with 30,740 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 12.9 full-time-equivalent qualified GPs, or 2,378 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brookside Group Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 63%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 52%, against 57% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 10th of the 31 practices in Reading with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (76%). 186 patients answered the survey (response rate 32%).
| Survey question | Brookside Group Practice | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 82% | 76% | 77% |
| Easy to contact by phone | 52% | 56% | 57% |
| Easy to contact via the website | 57% | 57% | 58% |
| Easy to contact via the NHS App | 63% | 53% | 54% |
| Reception team helpful | 88% | 84% | 85% |
| Last contact good | 73% | 72% | 73% |
| Wait for appointment about right | 65% | 69% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 97% | 90% | 90% |
In the Friends and Family Test for July 2026, 94% of 248 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Brookside Group Practice is Good, published in April 2017. All 5 key questions are rated Good. It held the same rating in the report before (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
30,740 patients were registered at Brookside Group Practice in September 2026, almost the same as a year earlier.
18% of its patients are aged 65 or over, against 19% across England. With 12.9 full-time-equivalent qualified GPs, there are 2,378 patients per GP, close to the England figure of 2,171 and Thames Valley's 2,121. The practice also has 4.2 nurses and 10.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.5 | 15.7 |
| August 2024 | 10.4 | 14.0 |
| August 2025 | 11.4 | 15.2 |
| August 2026 | 12.9 | 17.0 |
From June 2026 to August 2026 the practice recorded 13,489 appointments a month, or 439 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 34% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
27% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Brookside Group Practice | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 439 | 451 | 510 |
| Face to face | 60% | 60% | 63% |
| Same day as booked | 34% | 45% | 45% |
| More than 28 days after booking | 10% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a lower share of patients for peripheral arterial disease (0.2% against 0.6%), palliative or supportive care needs (0.2% against 0.6%) and COPD (0.9% against 1.9%). The practice's patients live in areas with an average deprivation score of 4.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.2 years for women and 83.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.1% | 14.3% |
| High blood pressure | All ages | 14.8% | 15.2% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| COPD | All ages | 0.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.5% | 74.9% |
Brookside Group Practice, Brookside Close, Earley, Reading, RG6 7HG. Phone: 0118 966 9333. Website: www.brooksidegrouppractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Parkside Family Practice | 2.1 km | 78% |
| Woodley Centre Surgery | 2.3 km | 70% |
| Loddon Vale Practice | 2.9 km | 81% |
| University Medical Group | 3.1 km | 72% |
| Pembroke Surgery | 3.3 km | 83% |
How do patients rate Brookside Group Practice?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Brookside Group Practice as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Brookside Group Practice?
30,740 patients were registered in September 2026, down 0.3% on a year earlier.
What is Brookside Group Practice's CQC rating?
Good overall, published in April 2017.
How many GPs does Brookside Group Practice have?
12.9 full-time-equivalent qualified GPs (20 qualified GPs by headcount), which is 2,378 patients per GP against 2,171 across England.
Are appointments at Brookside Group Practice face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brookside Group Practice's phone number?
0118 966 9333.