London Street Surgery, Reading: patient reviews and CQC rating
London Street Surgery is a GP practice in Reading with 5,131 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Thames Valley: 76%). The Care Quality Commission rates it Requires Improvement overall, in a report published in February 2023. It has 2.0 full-time-equivalent qualified GPs, or 2,566 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about London Street Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 60%, against 58% across England. Its weakest is the share who said they were treated with care and concern: 75%, below the England figure of 86%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 27th of the 31 practices in Reading with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (70%). 105 patients answered the survey (response rate 16%).
| Survey question | London Street Surgery | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 68% | 76% | 77% |
| Easy to contact by phone | 47% | 56% | 57% |
| Easy to contact via the website | 60% | 57% | 58% |
| Easy to contact via the NHS App | 49% | 53% | 54% |
| Reception team helpful | 78% | 84% | 85% |
| Last contact good | 74% | 72% | 73% |
| Wait for appointment about right | 65% | 69% | 69% |
| Listened to well | 77% | 88% | 87% |
| Treated with care and concern | 75% | 87% | 86% |
| Confidence and trust in the clinician | 82% | 93% | 93% |
| Needs met | 89% | 90% | 90% |
In the Friends and Family Test for July 2026, 89% of 587 responses rated the practice good or very good (England: 92%).
CQC's overall rating for London Street Surgery is Requires Improvement, published in February 2023. 2 key questions are rated differently: Caring Good and Responsive Good. Its previous overall rating was Inadequate (June 2022).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
5,131 patients were registered at London Street Surgery in September 2026, down 10.1% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 2,566 patients per GP, more than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 0.8 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 1,715 appointments a month, or 334 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 39% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | London Street Surgery | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 334 | 451 | 510 |
| Face to face | 60% | 60% | 63% |
| Same day as booked | 39% | 45% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.2% against 1.2%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 19.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.8 years for women and 77.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.3% | 15.2% |
| Depression | 18+ yrs | 8.3% | 14.3% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Asthma | 6+ yrs | 4.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| Cancer | All ages | 1.3% | 3.8% |
| COPD | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Heart failure | All ages | 0.5% | 1.1% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 53.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.2% | 74.9% |
London Street Surgery, 72 London Street, Reading, RG1 4SJ. Phone: 0118 907 2994.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Melrose Surgery, Reading | 0.6 km | 77% |
| Abbey Medical Centre | 0.7 km | 80% |
| Reading Walk-in Health Centre | 0.7 km | 78% |
| Milman & Kennet Surgery | 0.8 km | 75% |
| Chatham Street Surgery | 1.1 km | 78% |
- Chatham Street Surgery (78% overall experience good)
- Grovelands Medical Centre (73% overall experience good)
- Pembroke Surgery (83% overall experience good)
- Westwood Road Health Centre (65% overall experience good)
How do patients rate London Street Surgery?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of London Street Surgery as good, below the England figure of 77%. 47% found it easy to get through by phone.
How many patients are registered at London Street Surgery?
5,131 patients were registered in September 2026, down 10.1% on a year earlier.
What is London Street Surgery's CQC rating?
Requires Improvement overall, published in February 2023.
How many GPs does London Street Surgery have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,566 patients per GP against 2,171 across England.
Are appointments at London Street Surgery face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is London Street Surgery's phone number?
0118 907 2994.