Coley Park Surgery, Reading: patient reviews and CQC rating
Coley Park Surgery is a GP practice in Reading with 8,591 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). It has 3.2 full-time-equivalent qualified GPs, or 2,684 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Coley Park Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 57%, against 57% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 19%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 29th of the 31 practices in Reading with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (72%). 73 patients answered the survey (response rate 15%).
| Survey question | Coley Park Surgery | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 68% | 76% | 77% |
| Easy to contact by phone | 57% | 56% | 57% |
| Easy to contact via the website | 36% | 57% | 58% |
| Easy to contact via the NHS App | 19% | 53% | 54% |
| Reception team helpful | 84% | 84% | 85% |
| Last contact good | 68% | 72% | 73% |
| Wait for appointment about right | 59% | 69% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 87% | 93% | 93% |
| Needs met | 81% | 90% | 90% |
8,591 patients were registered at Coley Park Surgery in September 2026, down 4.4% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 2,684 patients per GP, more than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 1.0 nurses and 6.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 3.1 |
| August 2024 | 3.1 | 3.1 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 3.2 | 3.2 |
From June 2026 to August 2026 the practice recorded 3,330 appointments a month, or 388 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 41% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Coley Park Surgery | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 388 | 451 | 510 |
| Face to face | 69% | 60% | 63% |
| Same day as booked | 41% | 45% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%). It has a lower share for palliative or supportive care needs (0.0% against 0.6%), peripheral arterial disease (0.2% against 0.6%) and atrial fibrillation (0.8% against 2.2%). The practice's patients live in areas with an average deprivation score of 18.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.3 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.7% | 14.3% |
| High blood pressure | All ages | 11.2% | 15.2% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Cancer | All ages | 2.2% | 3.8% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| COPD | All ages | 1.1% | 1.9% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.2% | 74.9% |
Coley Park Surgery, 80 Wensley Road, Reading, RG1 6DN. Phone: 0795769221.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chatham Street Surgery | 1.2 km | 78% |
| Western Elms Surgery | 1.2 km | 68% |
| Abbey Medical Centre | 1.3 km | 80% |
| Reading Walk-in Health Centre | 1.3 km | 78% |
| Milman & Kennet Surgery | 1.3 km | 75% |
- Longbarn Lane Surgery (78% overall experience good)
- Melrose Surgery, Reading (77% overall experience good)
- South Reading Surgery (64% overall experience good)
How do patients rate Coley Park Surgery?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Coley Park Surgery as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at Coley Park Surgery?
8,591 patients were registered in September 2026, down 4.4% on a year earlier.
How many GPs does Coley Park Surgery have?
3.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,684 patients per GP against 2,171 across England.
Are appointments at Coley Park Surgery face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Coley Park Surgery's phone number?
0795769221.