South Reading Surgery, Reading: patient reviews and CQC rating
South Reading Surgery is a GP practice in Reading with 11,676 registered patients (September 2026). In the 2026 GP Patient Survey, 64% of its patients described their overall experience as good, below the England figure of 77% (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in April 2018. It has 2.1 full-time-equivalent qualified GPs, or 5,650 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about South Reading Surgery
Its result closest to England is the share who said the wait for their last appointment was about right: 63%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 35%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 31st of the 31 practices in Reading with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (57%). 107 patients answered the survey (response rate 21%).
| Survey question | South Reading Surgery | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 64% | 76% | 77% |
| Easy to contact by phone | 50% | 56% | 57% |
| Easy to contact via the website | 44% | 57% | 58% |
| Easy to contact via the NHS App | 35% | 53% | 54% |
| Reception team helpful | 74% | 84% | 85% |
| Last contact good | 65% | 72% | 73% |
| Wait for appointment about right | 63% | 69% | 69% |
| Listened to well | 71% | 88% | 87% |
| Treated with care and concern | 72% | 87% | 86% |
| Confidence and trust in the clinician | 83% | 93% | 93% |
| Needs met | 78% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 46 responses rated the practice good or very good (England: 92%).
CQC's overall rating for South Reading Surgery is Good, published in April 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (November 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,676 patients were registered at South Reading Surgery in September 2026, up 0.5% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 5,650 patients per GP, more than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 3.9 nurses and 8.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 6,175 appointments a month, or 529 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 50% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | South Reading Surgery | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 529 | 451 | 510 |
| Face to face | 50% | 60% | 63% |
| Same day as booked | 50% | 45% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.2% against 0.8%). It has a lower share for peripheral arterial disease (0.3% against 0.6%), cancer (2.0% against 3.8%) and coronary heart disease (1.6% against 3.0%). The practice's patients live in areas with an average deprivation score of 16.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.3% | 14.3% |
| High blood pressure | All ages | 12.2% | 15.2% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Cancer | All ages | 2.0% | 3.8% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| COPD | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.0% | 74.9% |
South Reading Surgery, 257 Whitley Wood Road, Reading, RG2 8LE. Phone: 0118 931 3515. Website: www.srssurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Swallowfield Medical Practice | 3.1 km | 85% |
| Longbarn Lane Surgery | 3.8 km | 78% |
| Brookside Group Practice | 3.9 km | 82% |
| University Medical Group | 4.0 km | 72% |
| Milman & Kennet Surgery | 4.6 km | 75% |
- Coley Park Surgery (68% overall experience good)
- Longbarn Lane Surgery (78% overall experience good)
- Melrose Surgery, Reading (77% overall experience good)
How do patients rate South Reading Surgery?
In the 2026 GP Patient Survey, 64% of patients described their overall experience of South Reading Surgery as good, below the England figure of 77%. 50% found it easy to get through by phone.
How many patients are registered at South Reading Surgery?
11,676 patients were registered in September 2026, up 0.5% on a year earlier.
What is South Reading Surgery's CQC rating?
Good overall, published in April 2018.
How many GPs does South Reading Surgery have?
2.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 5,650 patients per GP against 2,171 across England.
Are appointments at South Reading Surgery face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is South Reading Surgery's phone number?
0118 931 3515.