Kennet PCN: primary care network practices and patient survey
Kennet PCN is a primary care network of 3 GP practices with 42,779 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,517 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Kennet PCN with survey results, the share of patients describing their overall experience as good ranges from 80% at Thatcham Health Centre to 85% at Burdwood Surgery, with a median of 81% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. Falkland Surgery has the highest share finding it easy to get through by phone (67%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Burdwood Surgery | 10,373 | 85% | 67% | Good | 931 |
| Falkland Surgery | 14,505 | 81% | 67% | – | 1,508 |
| Thatcham Health Centre | 17,901 | 80% | 55% | Good | 2,410 |
Results for the network as a whole, from 334 responses, against Thames Valley and England.
| Survey question | Kennet PCN | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 82% | 76% | 77% |
| Easy to contact by phone | 62% | 56% | 57% |
| Easy to contact via the website | 67% | 57% | 58% |
| Easy to contact via the NHS App | 62% | 53% | 54% |
| Reception team helpful | 83% | 84% | 85% |
| Last contact good | 74% | 72% | 73% |
| Wait for appointment about right | 69% | 69% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 93% | 90% | 90% |
There are 1,517 registered patients per full-time-equivalent qualified GP in Kennet PCN, fewer than England's 2,171 and Thames Valley's 2,121. Practices recorded 588 appointments a month per 1,000 patients (England: 510), 47% of them face to face. 52% of appointments took place on the day they were booked (England: 45%).
21% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.0% over the year (England: shrank 1.1%).
| Measure | Kennet PCN | Thames Valley | England |
|---|---|---|---|
| Patients per qualified GP | 1,517 | 2,121 | 2,171 |
| Appointments per 1,000 patients a month | 588 | 451 | 510 |
| Face-to-face appointments | 47% | 60% | 63% |
| Same day as booked | 52% | 45% | 45% |
| Did not attend | 2% | 5% | 4% |
| Patients aged 65 or over | 21% | 18% | 19% |
Relative to England, the register furthest above England's rate at practices in Kennet PCN is depression (19.2% against 14.3%), and the furthest below is osteoporosis (0.6% against 1.2%).
| Condition register | Age group | Kennet PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 19.2% | 14.3% | 6,568 |
| High blood pressure | All ages | 16.6% | 15.2% | 7,176 |
| Diabetes | 17+ yrs | 7.8% | 7.9% | 2,700 |
| Asthma | 6+ yrs | 7.5% | 6.6% | 3,061 |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% | 1,520 |
| Cancer | All ages | 4.1% | 3.8% | 1,778 |
| Coronary heart disease | All ages | 2.7% | 3.0% | 1,167 |
| Atrial fibrillation | All ages | 2.5% | 2.2% | 1,086 |
| Stroke and TIA | All ages | 1.8% | 1.9% | 786 |
| COPD | All ages | 1.7% | 1.9% | 736 |
| Heart failure | All ages | 1.1% | 1.1% | 486 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 309 |
| Dementia | All ages | 0.9% | 0.8% | 373 |
| Serious mental illness | All ages | 0.9% | 1.0% | 372 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 300 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 244 |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% | 97 |
| Learning disability | All ages | 0.4% | 0.6% | 190 |
| Palliative care | All ages | 0.4% | 0.6% | 155 |
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Which practices are in Kennet PCN?
Burdwood Surgery, Falkland Surgery and Thatcham Health Centre.
How do patients rate Kennet PCN?
82% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Kennet PCN cover?
42,779 registered patients across 3 practices in September 2026.
How many patients per GP does Kennet PCN have?
1,517 per full-time-equivalent qualified GP, against 2,171 across England.