Burdwood Surgery, Thatcham: patient reviews and CQC rating
Burdwood Surgery is a GP practice in Thatcham with 10,373 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in December 2019. It has 11.1 full-time-equivalent qualified GPs, or 931 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Burdwood Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 73%, above the England figure of 54%. Its result closest to England is the share who said their needs were met at their last appointment: 94%, against 90% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
67% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (79%). 114 patients answered the survey (response rate 28%).
| Survey question | Burdwood Surgery | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 85% | 76% | 77% |
| Easy to contact by phone | 67% | 56% | 57% |
| Easy to contact via the website | 64% | 57% | 58% |
| Easy to contact via the NHS App | 73% | 53% | 54% |
| Reception team helpful | 92% | 84% | 85% |
| Last contact good | 79% | 72% | 73% |
| Wait for appointment about right | 80% | 69% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 94% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 290 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Burdwood Surgery is Good, published in December 2019. All 5 key questions are rated Good. It held the same rating in the report before (July 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,373 patients were registered at Burdwood Surgery in September 2026, almost the same as a year earlier.
16% of its patients are aged 65 or over, against 19% across England. With 11.1 full-time-equivalent qualified GPs, there are 931 patients per GP, fewer than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 1.4 nurses and 5.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.6 | 9.7 |
| August 2024 | 7.4 | 9.5 |
| August 2025 | 9.4 | 11.4 |
| August 2026 | 11.1 | 12.8 |
From June 2026 to August 2026 the practice recorded 6,744 appointments a month, or 650 per 1,000 registered patients (England: 510). 44% were face to face (England: 63%). 53% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Burdwood Surgery | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 650 | 451 | 510 |
| Face to face | 44% | 60% | 63% |
| Same day as booked | 53% | 45% | 45% |
| More than 28 days after booking | 5% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (22.9% against 14.3%) and chronic kidney disease (5.6% against 4.6%). It has a lower share for a learning disability (0.2% against 0.6%), palliative or supportive care needs (0.2% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 8.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.5 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.9% | 14.3% |
| High blood pressure | All ages | 16.4% | 15.2% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| COPD | All ages | 1.5% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.5% | 74.9% |
Burdwood Surgery, Wheelers Green Way, Thatcham, RG19 4YF. Phone: 01635 868006. Website: www.burdwoodsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Thatcham Health Centre | 1.5 km | 80% |
| Eastfield House Surgery | 5.5 km | 75% |
| Strawberry Hill Medical Centre | 5.9 km | 76% |
| The Bucklebury Practice | 6.1 km | 90% |
| Falkland Surgery | 6.5 km | 81% |
- Falkland Surgery (81% overall experience good)
- Thatcham Health Centre (80% overall experience good)
How do patients rate Burdwood Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Burdwood Surgery as good, above the England figure of 77%. 67% found it easy to get through by phone.
How many patients are registered at Burdwood Surgery?
10,373 patients were registered in September 2026, up 0.2% on a year earlier.
What is Burdwood Surgery's CQC rating?
Good overall, published in December 2019.
How many GPs does Burdwood Surgery have?
11.1 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 931 patients per GP against 2,171 across England.
Are appointments at Burdwood Surgery face to face?
44% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Burdwood Surgery's phone number?
01635 868006.