Strawberry Hill Medical Centre, Newbury: patient reviews and CQC rating
Strawberry Hill Medical Centre is a GP practice in Newbury with 22,350 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in July 2019. It has 10.4 full-time-equivalent qualified GPs, or 2,152 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Strawberry Hill Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 61%, against 57% across England. Its weakest is the share who said they were treated with care and concern: 76%, below the England figure of 86%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 3rd of the 4 practices in Newbury with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (82%). 112 patients answered the survey (response rate 31%).
| Survey question | Strawberry Hill Medical Centre | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 76% | 76% | 77% |
| Easy to contact by phone | 61% | 56% | 57% |
| Easy to contact via the website | 52% | 57% | 58% |
| Easy to contact via the NHS App | 48% | 53% | 54% |
| Reception team helpful | 85% | 84% | 85% |
| Last contact good | 75% | 72% | 73% |
| Wait for appointment about right | 63% | 69% | 69% |
| Listened to well | 77% | 88% | 87% |
| Treated with care and concern | 76% | 87% | 86% |
| Confidence and trust in the clinician | 83% | 93% | 93% |
| Needs met | 88% | 90% | 90% |
In the Friends and Family Test for July 2026, 90% of 232 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Strawberry Hill Medical Centre is Good, published in July 2019. One key question is rated differently: Well-led Outstanding. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
22,350 patients were registered at Strawberry Hill Medical Centre in September 2026, down 0.6% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 10.4 full-time-equivalent qualified GPs, there are 2,152 patients per GP, close to the England figure of 2,171 and Thames Valley's 2,121. The practice also has 1.5 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.3 | 9.3 |
| August 2024 | 8.3 | 8.3 |
| August 2025 | 8.3 | 8.3 |
| August 2026 | 10.4 | 10.4 |
From June 2026 to August 2026 the practice recorded 9,346 appointments a month, or 418 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 42% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Strawberry Hill Medical Centre | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 418 | 451 | 510 |
| Face to face | 53% | 60% | 63% |
| Same day as booked | 42% | 45% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.1% against 1.2%), dementia (1.2% against 0.8%) and chronic kidney disease (5.9% against 4.6%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), COPD (1.2% against 1.9%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 13.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.3 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.6% | 15.2% |
| Depression | 18+ yrs | 14.3% | 14.3% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Osteoporosis | 50+ yrs | 3.1% | 1.2% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| COPD | All ages | 1.2% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.0% | 74.9% |
Strawberry Hill Medical Centre, Old Bath Road, Newbury, RG14 1JU. Phone: 01635 917917. Website: www.strawberryhillmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Eastfield House Surgery | 1.2 km | 75% |
| Falkland Surgery | 2.7 km | 81% |
| Thatcham Health Centre | 4.5 km | 80% |
| Burdwood Surgery | 5.9 km | 85% |
| The Downland Practice | 6.5 km | 87% |
- Eastfield House Surgery (75% overall experience good)
- The Downland Practice (87% overall experience good)
How do patients rate Strawberry Hill Medical Centre?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Strawberry Hill Medical Centre as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Strawberry Hill Medical Centre?
22,350 patients were registered in September 2026, down 0.6% on a year earlier.
What is Strawberry Hill Medical Centre's CQC rating?
Good overall, published in July 2019.
How many GPs does Strawberry Hill Medical Centre have?
10.4 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 2,152 patients per GP against 2,171 across England.
Are appointments at Strawberry Hill Medical Centre face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Strawberry Hill Medical Centre's phone number?
01635 917917.