Eastfield House Surgery, Newbury: patient reviews and CQC rating
Eastfield House Surgery is a GP practice in Newbury with 15,050 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in May 2018. It has 7.9 full-time-equivalent qualified GPs, or 1,907 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Eastfield House Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 61%, against 54% across England. Its weakest is the share who found the reception and administrative team helpful: 73%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 4th of the 4 practices in Newbury with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (78%). 111 patients answered the survey (response rate 25%).
| Survey question | Eastfield House Surgery | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 75% | 76% | 77% |
| Easy to contact by phone | 57% | 56% | 57% |
| Easy to contact via the website | 64% | 57% | 58% |
| Easy to contact via the NHS App | 61% | 53% | 54% |
| Reception team helpful | 73% | 84% | 85% |
| Last contact good | 69% | 72% | 73% |
| Wait for appointment about right | 69% | 69% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 88% | 90% | 90% |
In the Friends and Family Test for July 2026, 90% of 146 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Eastfield House Surgery is Good, published in May 2018. All 5 key questions are rated Good. It held the same rating in the report before (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,050 patients were registered at Eastfield House Surgery in September 2026, down 2.7% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 7.9 full-time-equivalent qualified GPs, there are 1,907 patients per GP, fewer than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 4.3 nurses and 2.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.6 | 7.6 |
| August 2024 | 7.6 | 7.6 |
| August 2025 | 7.5 | 7.5 |
| August 2026 | 7.9 | 7.9 |
From June 2026 to August 2026 the practice recorded 6,312 appointments a month, or 419 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 39% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Eastfield House Surgery | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 419 | 451 | 510 |
| Face to face | 59% | 60% | 63% |
| Same day as booked | 39% | 45% | 45% |
| More than 28 days after booking | 9% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.7% against 1.2%), peripheral arterial disease (0.3% against 0.6%) and coronary heart disease (1.7% against 3.0%). The practice's patients live in areas with an average deprivation score of 12.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.6 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.7% | 14.3% |
| High blood pressure | All ages | 11.4% | 15.2% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Palliative care | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.4% | 74.9% |
Eastfield House Surgery, 6 St Johns Road, Newbury, RG14 7LW. Phone: 0163541495. Website: www.eastfieldhousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Strawberry Hill Medical Centre | 1.2 km | 76% |
| Falkland Surgery | 1.7 km | 81% |
| Thatcham Health Centre | 4.3 km | 80% |
| Burdwood Surgery | 5.5 km | 85% |
| The Downland Practice | 7.6 km | 87% |
- Strawberry Hill Medical Centre (76% overall experience good)
- The Downland Practice (87% overall experience good)
How do patients rate Eastfield House Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Eastfield House Surgery as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at Eastfield House Surgery?
15,050 patients were registered in September 2026, down 2.7% on a year earlier.
What is Eastfield House Surgery's CQC rating?
Good overall, published in May 2018.
How many GPs does Eastfield House Surgery have?
7.9 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,907 patients per GP against 2,171 across England.
Are appointments at Eastfield House Surgery face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Eastfield House Surgery's phone number?
0163541495.