Falkland Surgery, Newbury: patient reviews and CQC rating
Falkland Surgery is a GP practice in Newbury with 14,505 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). It has 9.6 full-time-equivalent qualified GPs, or 1,508 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Falkland Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 70%, above the England figure of 58%. Its weakest is the share who found it easy to contact the practice using the NHS App: 50%, against 54% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 2nd of the 4 practices in Newbury with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (79%). 118 patients answered the survey (response rate 34%).
| Survey question | Falkland Surgery | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 81% | 76% | 77% |
| Easy to contact by phone | 67% | 56% | 57% |
| Easy to contact via the website | 70% | 57% | 58% |
| Easy to contact via the NHS App | 50% | 53% | 54% |
| Reception team helpful | 82% | 84% | 85% |
| Last contact good | 79% | 72% | 73% |
| Wait for appointment about right | 69% | 69% | 69% |
| Listened to well | 94% | 88% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 93% | 90% | 90% |
14,505 patients were registered at Falkland Surgery in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 9.6 full-time-equivalent qualified GPs, there are 1,508 patients per GP, fewer than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 4.7 nurses and 8.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.2 | 8.3 |
| August 2024 | 7.2 | 8.3 |
| August 2025 | 8.3 | 10.0 |
| August 2026 | 9.6 | 11.3 |
From June 2026 to August 2026 the practice recorded 9,930 appointments a month, or 685 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 65% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Falkland Surgery | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 685 | 451 | 510 |
| Face to face | 43% | 60% | 63% |
| Same day as booked | 65% | 45% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.1% against 0.8%), atrial fibrillation (2.9% against 2.2%) and chronic kidney disease (5.7% against 4.6%). It has a lower share for osteoporosis (0.5% against 1.2%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 10.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.9 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.0% | 15.2% |
| Depression | 18+ yrs | 15.0% | 14.3% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.7% | 74.9% |
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Eastfield House Surgery | 1.7 km | 75% |
| Strawberry Hill Medical Centre | 2.7 km | 76% |
| Thatcham Health Centre | 5.6 km | 80% |
| Burdwood Surgery | 6.5 km | 85% |
| Dr Howells & Partners | 7.9 km | 97% |
- Burdwood Surgery (85% overall experience good)
- Thatcham Health Centre (80% overall experience good)
How do patients rate Falkland Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Falkland Surgery as good, against 77% across England. 67% found it easy to get through by phone.
How many patients are registered at Falkland Surgery?
14,505 patients were registered in September 2026, down 0.0% on a year earlier.
How many GPs does Falkland Surgery have?
9.6 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,508 patients per GP against 2,171 across England.
Are appointments at Falkland Surgery face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Falkland Surgery's phone number?
01635 279972.