Thatcham Health Centre, Thatcham: patient reviews and CQC rating
Thatcham Health Centre is a GP practice in Thatcham with 17,901 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 7.4 full-time-equivalent qualified GPs, or 2,410 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Thatcham Health Centre
Its best result against England is the share who found it easy to contact the practice through its website: 67%, against 58% across England. Its weakest is the share who said the wait for their last appointment was about right: 61%, against 69% across England. With 102 responses, none of its 11 results differs from England by more than the survey's margin of error.
55% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (71%). 102 patients answered the survey (response rate 27%).
| Survey question | Thatcham Health Centre | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 80% | 76% | 77% |
| Easy to contact by phone | 55% | 56% | 57% |
| Easy to contact via the website | 67% | 57% | 58% |
| Easy to contact via the NHS App | 62% | 53% | 54% |
| Reception team helpful | 80% | 84% | 85% |
| Last contact good | 67% | 72% | 73% |
| Wait for appointment about right | 61% | 69% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 91% | 90% | 90% |
CQC's overall rating for Thatcham Health Centre is Good, published in December 2016. All 5 key questions are rated Good. It held the same rating in the report before (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,901 patients were registered at Thatcham Health Centre in September 2026, down 2.5% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 7.4 full-time-equivalent qualified GPs, there are 2,410 patients per GP, more than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 3.9 nurses and 5.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.9 | 9.0 |
| August 2024 | 6.0 | 9.2 |
| August 2025 | 7.5 | 9.6 |
| August 2026 | 7.4 | 9.6 |
From June 2026 to August 2026 the practice recorded 8,477 appointments a month, or 474 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 37% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Thatcham Health Centre | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 474 | 451 | 510 |
| Face to face | 54% | 60% | 63% |
| Same day as booked | 37% | 45% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (20.7% against 14.3%) and dementia (1.0% against 0.8%). It has a lower share for osteoporosis (0.6% against 1.2%) and chronic kidney disease (2.9% against 4.6%). The practice's patients live in areas with an average deprivation score of 11.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.8 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.7% | 14.3% |
| High blood pressure | All ages | 16.4% | 15.2% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| COPD | All ages | 1.9% | 1.9% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.2% | 74.9% |
Thatcham Health Centre, Bath Road, Thatcham, RG18 3HD. Phone: 01635 867171. Website: www.thatchammedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Burdwood Surgery | 1.5 km | 85% |
| Eastfield House Surgery | 4.3 km | 75% |
| Strawberry Hill Medical Centre | 4.5 km | 76% |
| Falkland Surgery | 5.6 km | 81% |
| The Bucklebury Practice | 6.8 km | 90% |
- Burdwood Surgery (85% overall experience good)
- Falkland Surgery (81% overall experience good)
How do patients rate Thatcham Health Centre?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Thatcham Health Centre as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at Thatcham Health Centre?
17,901 patients were registered in September 2026, down 2.5% on a year earlier.
What is Thatcham Health Centre's CQC rating?
Good overall, published in December 2016.
How many GPs does Thatcham Health Centre have?
7.4 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,410 patients per GP against 2,171 across England.
Are appointments at Thatcham Health Centre face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Thatcham Health Centre's phone number?
01635 867171.