West Reading Villages PCN: primary care network practices and patient survey
West Reading Villages PCN is a primary care network of 4 GP practices with 43,196 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,988 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in West Reading Villages PCN with survey results, the share of patients describing their overall experience as good ranges from 82% at Theale Medical Centre to 92% at The Boat House Surgery, with a median of 87% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. The Bucklebury Practice has the highest share finding it easy to get through by phone (87%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Boat House Surgery | 12,183 | 92% | 74% | Good | 2,581 |
| The Bucklebury Practice | 8,858 | 90% | 87% | Good | 1,574 |
| Mortimer Surgery | 11,260 | 84% | 78% | Good | 1,640 |
| Theale Medical Centre | 10,895 | 82% | 53% | Good | 2,410 |
Results for the network as a whole, from 460 responses, against Thames Valley and England.
| Survey question | West Reading Villages PCN | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 87% | 76% | 77% |
| Easy to contact by phone | 72% | 56% | 57% |
| Easy to contact via the website | 78% | 57% | 58% |
| Easy to contact via the NHS App | 60% | 53% | 54% |
| Reception team helpful | 92% | 84% | 85% |
| Last contact good | 82% | 72% | 73% |
| Wait for appointment about right | 68% | 69% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 94% | 90% | 90% |
There are 1,988 registered patients per full-time-equivalent qualified GP in West Reading Villages PCN, close to England's 2,171 and Thames Valley's 2,121. Practices recorded 551 appointments a month per 1,000 patients (England: 510), 72% of them face to face. 47% of appointments took place on the day they were booked (England: 45%).
22% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.3% over the year (England: shrank 1.1%).
| Measure | West Reading Villages PCN | Thames Valley | England |
|---|---|---|---|
| Patients per qualified GP | 1,988 | 2,121 | 2,171 |
| Appointments per 1,000 patients a month | 551 | 451 | 510 |
| Face-to-face appointments | 72% | 60% | 63% |
| Same day as booked | 47% | 45% | 45% |
| Did not attend | 3% | 5% | 4% |
| Patients aged 65 or over | 22% | 18% | 19% |
Relative to England, the register furthest above England's rate at practices in West Reading Villages PCN is cancer (5.0% against 3.8%), and the furthest below is peripheral arterial disease (0.3% against 0.6%).
| Condition register | Age group | West Reading Villages PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 16.5% | 15.2% | 7,116 |
| Depression | 18+ yrs | 15.6% | 14.3% | 5,319 |
| Asthma | 6+ yrs | 7.6% | 6.6% | 3,135 |
| Diabetes | 17+ yrs | 6.6% | 7.9% | 2,313 |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% | 1,846 |
| Cancer | All ages | 5.0% | 3.8% | 2,164 |
| Coronary heart disease | All ages | 2.7% | 3.0% | 1,168 |
| Atrial fibrillation | All ages | 2.7% | 2.2% | 1,156 |
| Stroke and TIA | All ages | 1.9% | 1.9% | 811 |
| COPD | All ages | 1.4% | 1.9% | 624 |
| Heart failure | All ages | 1.1% | 1.1% | 477 |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% | 193 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 289 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 271 |
| Dementia | All ages | 0.7% | 0.8% | 301 |
| Serious mental illness | All ages | 0.7% | 1.0% | 292 |
| Learning disability | All ages | 0.5% | 0.6% | 234 |
| Palliative care | All ages | 0.4% | 0.6% | 162 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 147 |
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Which practices are in West Reading Villages PCN?
Mortimer Surgery, The Boat House Surgery, The Bucklebury Practice and Theale Medical Centre.
How do patients rate West Reading Villages PCN?
87% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does West Reading Villages PCN cover?
43,196 registered patients across 4 practices in September 2026.
How many patients per GP does West Reading Villages PCN have?
1,988 per full-time-equivalent qualified GP, against 2,171 across England.