The Boat House Surgery, Reading: patient reviews and CQC rating
The Boat House Surgery is a GP practice in Reading with 12,183 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 4.7 full-time-equivalent qualified GPs, or 2,581 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Boat House Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 86%, above the England figure of 58%. Its weakest is the share who found it easy to contact the practice using the NHS App: 54%, against 54% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 1st of the 31 practices in Reading with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (86%). 101 patients answered the survey (response rate 34%).
| Survey question | The Boat House Surgery | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 92% | 76% | 77% |
| Easy to contact by phone | 74% | 56% | 57% |
| Easy to contact via the website | 86% | 57% | 58% |
| Easy to contact via the NHS App | 54% | 53% | 54% |
| Reception team helpful | 99% | 84% | 85% |
| Last contact good | 87% | 72% | 73% |
| Wait for appointment about right | 79% | 69% | 69% |
| Listened to well | 98% | 88% | 87% |
| Treated with care and concern | 96% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 92% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 370 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Boat House Surgery is Good, published in December 2018. All 5 key questions are rated Good. It held the same rating in the report before (August 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,183 patients were registered at The Boat House Surgery in September 2026, almost the same as a year earlier.
24% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 2,581 patients per GP, more than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 3.4 nurses and 5.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 5.5 |
| August 2024 | 4.5 | 5.5 |
| August 2025 | 5.8 | 6.9 |
| August 2026 | 4.7 | 4.7 |
From June 2026 to August 2026 the practice recorded 7,814 appointments a month, or 641 per 1,000 registered patients (England: 510). 97% were face to face (England: 63%). 52% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Boat House Surgery | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 641 | 451 | 510 |
| Face to face | 97% | 60% | 63% |
| Same day as booked | 52% | 45% | 45% |
| More than 28 days after booking | 5% | 4% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.0% against 2.2%), cancer (5.0% against 3.8%) and asthma (7.9% against 6.6%). It has a lower share for COPD (0.9% against 1.9%), peripheral arterial disease (0.3% against 0.6%) and osteoporosis (0.7% against 1.2%). The practice's patients live in areas with an average deprivation score of 8.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.0 years for women and 83.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.1% | 15.2% |
| Depression | 18+ yrs | 13.4% | 14.3% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Diabetes | 17+ yrs | 5.9% | 7.9% |
| Cancer | All ages | 5.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| COPD | All ages | 0.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Dementia | All ages | 0.7% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.7% | 74.9% |
The Boat House Surgery, Whitchurch Road, Pangbourne, Reading, RG8 7DP. Phone: 0118 984 2234. Website: www.pangbournesurgery.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Drs T A Underwood & M A Thompson | 4.1 km | 74% |
| Westwood Road Health Centre | 4.2 km | 65% |
| The Potteries | 5.1 km | 71% |
| Theale Medical Centre | 5.3 km | 82% |
| Goring & Woodcote Medical Practice | 5.4 km | 68% |
- Mortimer Surgery (84% overall experience good)
- The Bucklebury Practice (90% overall experience good)
- Theale Medical Centre (82% overall experience good)
How do patients rate The Boat House Surgery?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of The Boat House Surgery as good, above the England figure of 77%. 74% found it easy to get through by phone.
How many patients are registered at The Boat House Surgery?
12,183 patients were registered in September 2026, down 0.3% on a year earlier.
What is The Boat House Surgery's CQC rating?
Good overall, published in December 2018.
How many GPs does The Boat House Surgery have?
4.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,581 patients per GP against 2,171 across England.
Are appointments at The Boat House Surgery face to face?
97% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Boat House Surgery's phone number?
0118 984 2234.