Mortimer Surgery, Reading: patient reviews and CQC rating
Mortimer Surgery is a GP practice in Reading with 11,260 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in February 2020. It has 6.9 full-time-equivalent qualified GPs, or 1,640 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mortimer Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 63%, against 69% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 8th of the 31 practices in Reading with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (88%). 123 patients answered the survey (response rate 40%).
| Survey question | Mortimer Surgery | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 84% | 76% | 77% |
| Easy to contact by phone | 78% | 56% | 57% |
| Easy to contact via the website | 61% | 57% | 58% |
| Easy to contact via the NHS App | 59% | 53% | 54% |
| Reception team helpful | 90% | 84% | 85% |
| Last contact good | 84% | 72% | 73% |
| Wait for appointment about right | 63% | 69% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 93% | 90% | 90% |
In the Friends and Family Test for July 2026, 100% of 198 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Mortimer Surgery is Good, published in February 2020. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (January 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,260 patients were registered at Mortimer Surgery in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 6.9 full-time-equivalent qualified GPs, there are 1,640 patients per GP, fewer than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 2.3 nurses and 6.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.5 | 8.6 |
| August 2024 | 5.0 | 5.9 |
| August 2025 | 5.6 | 6.7 |
| August 2026 | 6.9 | 7.9 |
From June 2026 to August 2026 the practice recorded 4,572 appointments a month, or 406 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 39% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Mortimer Surgery | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 406 | 451 | 510 |
| Face to face | 61% | 60% | 63% |
| Same day as booked | 39% | 45% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.2% against 3.8%) and chronic kidney disease (5.6% against 4.6%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 10.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 81.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.9% | 15.2% |
| Depression | 18+ yrs | 15.1% | 14.3% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Cancer | All ages | 5.2% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.9% | 74.9% |
Mortimer Surgery, 72 Victoria Road, Mortimer Common, Reading, RG7 3SQ. Phone: 0118 933 2436. Website: www.mortimersurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Clift Surgery Partners | 5.2 km | 84% |
| Tadley Medical Partnership | 5.8 km | 86% |
| Theale Medical Centre | 6.8 km | 82% |
| Swallowfield Medical Practice | 7.6 km | 85% |
| The Bucklebury Practice | 8.9 km | 90% |
- The Boat House Surgery (92% overall experience good)
- The Bucklebury Practice (90% overall experience good)
- Theale Medical Centre (82% overall experience good)
How do patients rate Mortimer Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Mortimer Surgery as good, against 77% across England. 78% found it easy to get through by phone.
How many patients are registered at Mortimer Surgery?
11,260 patients were registered in September 2026, down 0.1% on a year earlier.
What is Mortimer Surgery's CQC rating?
Good overall, published in February 2020.
How many GPs does Mortimer Surgery have?
6.9 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,640 patients per GP against 2,171 across England.
Are appointments at Mortimer Surgery face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mortimer Surgery's phone number?
0118 933 2436.