Hyndburn Central PCN: primary care network practices and patient survey
Hyndburn Central PCN is a primary care network of 5 GP practices with 50,677 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,848 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Hyndburn Central PCN with survey results, the share of patients describing their overall experience as good ranges from 51% at Richmond Medical to 78% at Peel House Medical Practice, with a median of 71% (England: 77%). 0 are above England and 2 below by more than the survey's margin of error. Dr Murthy Motupalli has the highest share finding it easy to get through by phone (65%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Peel House Medical Practice | 18,628 | 78% | 50% | Good | 3,044 |
| Oswald Medical Centre, Accrington | 16,317 | 75% | 59% | Good | 3,187 |
| Dr Murthy Motupalli | 4,832 | 71% | 65% | Good | 4,530 |
| Accrington Victoria GP Practice | 4,200 | 61% | 33% | – | 1,735 |
| Richmond Medical | 6,700 | 51% | 26% | Good | 2,185 |
Results for the network as a whole, from 488 responses, against Lancashire and South Cumbria and England.
| Survey question | Hyndburn Central PCN | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 72% | 78% | 77% |
| Easy to contact by phone | 51% | 61% | 57% |
| Easy to contact via the website | 41% | 55% | 58% |
| Easy to contact via the NHS App | 44% | 57% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 63% | 74% | 73% |
| Wait for appointment about right | 70% | 70% | 69% |
| Listened to well | 82% | 88% | 87% |
| Treated with care and concern | 83% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 85% | 91% | 90% |
There are 2,848 registered patients per full-time-equivalent qualified GP in Hyndburn Central PCN, more than England's 2,171 and Lancashire and South Cumbria's 2,288. Practices recorded 459 appointments a month per 1,000 patients (England: 510), 66% of them face to face. 41% of appointments took place on the day they were booked (England: 45%).
16% of registered patients are aged 65 or over (England: 19%). Lists grew by 2.5% over the year (England: shrank 1.1%).
| Measure | Hyndburn Central PCN | Lancashire and South Cumbria | England |
|---|---|---|---|
| Patients per qualified GP | 2,848 | 2,288 | 2,171 |
| Appointments per 1,000 patients a month | 459 | 471 | 510 |
| Face-to-face appointments | 66% | 70% | 63% |
| Same day as booked | 41% | 42% | 45% |
| Did not attend | 7% | 5% | 4% |
| Patients aged 65 or over | 16% | 21% | 19% |
Relative to England, the register furthest above England's rate at practices in Hyndburn Central PCN is osteoporosis (2.3% against 1.2%), and the furthest below is atrial fibrillation (1.9% against 2.2%).
| Condition register | Age group | Hyndburn Central PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 18.2% | 14.3% | 6,882 |
| High blood pressure | All ages | 15.9% | 15.2% | 7,800 |
| Diabetes | 17+ yrs | 9.6% | 7.9% | 3,689 |
| Asthma | 6+ yrs | 7.2% | 6.6% | 3,274 |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% | 1,726 |
| Coronary heart disease | All ages | 3.7% | 3.0% | 1,825 |
| Cancer | All ages | 3.4% | 3.8% | 1,676 |
| COPD | All ages | 2.4% | 1.9% | 1,166 |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% | 391 |
| Stroke and TIA | All ages | 2.0% | 1.9% | 984 |
| Atrial fibrillation | All ages | 1.9% | 2.2% | 951 |
| Heart failure | All ages | 1.4% | 1.1% | 697 |
| Serious mental illness | All ages | 1.4% | 1.0% | 678 |
| Peripheral arterial disease | All ages | 1.0% | 0.6% | 481 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 355 |
| Learning disability | All ages | 0.9% | 0.6% | 447 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 325 |
| Dementia | All ages | 0.8% | 0.8% | 402 |
| Palliative care | All ages | 0.7% | 0.6% | 357 |
- Barrow Together PCN (8 practices)
- Carnforth and Milnthorpe PCN (2 practices)
- Grange and Lakes PCN (6 practices)
- Hyndburn Rural PCN (6 practices)
- Kendal PCN (3 practices)
- Mid Furness PCN (4 practices)
- Preston North & East PCN (8 practices)
- Western Dales PCN (3 practices)
Which practices are in Hyndburn Central PCN?
Accrington Victoria GP Practice, Dr Murthy Motupalli, Oswald Medical Centre, Accrington, Peel House Medical Practice and Richmond Medical.
How do patients rate Hyndburn Central PCN?
72% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Hyndburn Central PCN cover?
50,677 registered patients across 5 practices in September 2026.
How many patients per GP does Hyndburn Central PCN have?
2,848 per full-time-equivalent qualified GP, against 2,171 across England.