Richmond Medical, Accrington: patient reviews and CQC rating
Richmond Medical is a GP practice in Accrington with 6,700 registered patients (September 2026). In the 2026 GP Patient Survey, 51% of its patients described their overall experience as good, below the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2022. It has 3.1 full-time-equivalent qualified GPs, or 2,185 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Richmond Medical
Its result closest to England is the share who said the healthcare professional was good at listening to them: 75%, below the England figure of 87%. Its weakest is the share who found it easy to get through to the practice by phone: 26%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 9th of the 9 practices in Accrington with 50 or more responses. 26% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (54%). 93 patients answered the survey (response rate 13%).
| Survey question | Richmond Medical | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 51% | 78% | 77% |
| Easy to contact by phone | 26% | 61% | 57% |
| Easy to contact via the website | 45% | 55% | 58% |
| Easy to contact via the NHS App | 35% | 57% | 54% |
| Reception team helpful | 72% | 86% | 85% |
| Last contact good | 43% | 74% | 73% |
| Wait for appointment about right | 50% | 70% | 69% |
| Listened to well | 75% | 88% | 87% |
| Treated with care and concern | 73% | 87% | 86% |
| Confidence and trust in the clinician | 75% | 93% | 93% |
| Needs met | 78% | 91% | 90% |
In the Friends and Family Test for July 2026, 88% of 66 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Richmond Medical is Good, published in September 2022. One key question is rated differently: Responsive Requires Improvement. Its previous overall rating was Requires Improvement (December 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
6,700 patients were registered at Richmond Medical in September 2026, up 1.7% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 2,185 patients per GP, close to the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 3.3 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 1.5 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 2.2 | 2.2 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 3,379 appointments a month, or 504 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 50% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 11% of booked patients did not attend.
| Measure | Richmond Medical | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 504 | 471 | 510 |
| Face to face | 81% | 70% | 63% |
| Same day as booked | 50% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 11% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.3% against 0.6%), serious mental illness (1.7% against 1.0%) and diabetes (11.1% against 7.9%). It has a lower share for atrial fibrillation (1.1% against 2.2%), cancer (1.9% against 3.8%) and chronic kidney disease (3.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 50.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.1 years for women and 73.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.1% | 14.3% |
| Diabetes | 17+ yrs | 11.1% | 7.9% |
| High blood pressure | All ages | 11.0% | 15.2% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Cancer | All ages | 1.9% | 3.8% |
| COPD | All ages | 1.7% | 1.9% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Learning disability | All ages | 1.3% | 0.6% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 53.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 49.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.1% | 74.9% |
Richmond Medical, 421 Blackburn Road, Accrington, BB5 1RT. Phone: 01254 282460. Website: www.richmondmedical.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Accrington Victoria GP Practice | 0.0 km | 61% |
| Dr Gladstone Bello | 0.0 km | 64% |
| King Street Medical Centre | 0.0 km | 66% |
| Oswald Medical Centre, Accrington | 0.1 km | 75% |
| Dr Murthy Motupalli | 0.6 km | 71% |
- Accrington Victoria GP Practice (61% overall experience good)
- Dr Murthy Motupalli (71% overall experience good)
- Oswald Medical Centre, Accrington (75% overall experience good)
- Peel House Medical Practice (78% overall experience good)
How do patients rate Richmond Medical?
In the 2026 GP Patient Survey, 51% of patients described their overall experience of Richmond Medical as good, below the England figure of 77%. 26% found it easy to get through by phone.
How many patients are registered at Richmond Medical?
6,700 patients were registered in September 2026, up 1.7% on a year earlier.
What is Richmond Medical's CQC rating?
Good overall, published in September 2022.
How many GPs does Richmond Medical have?
3.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,185 patients per GP against 2,171 across England.
Are appointments at Richmond Medical face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Richmond Medical's phone number?
01254 282460.