Accrington Victoria GP Practice, Accrington: patient reviews and CQC rating
Accrington Victoria GP Practice is a GP practice in Accrington with 4,200 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (Lancashire and South Cumbria: 78%). It has 2.4 full-time-equivalent qualified GPs, or 1,735 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Accrington Victoria GP Practice
Its best result against England is the share who said the wait for their last appointment was about right: 72%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 18%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 8th of the 9 practices in Accrington with 50 or more responses. 33% found it easy to get through by phone (England: 57%). The overall experience result is 14 points lower than in 2025 (75%). 128 patients answered the survey (response rate 19%).
| Survey question | Accrington Victoria GP Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 61% | 78% | 77% |
| Easy to contact by phone | 33% | 61% | 57% |
| Easy to contact via the website | 18% | 55% | 58% |
| Easy to contact via the NHS App | 30% | 57% | 54% |
| Reception team helpful | 72% | 86% | 85% |
| Last contact good | 49% | 74% | 73% |
| Wait for appointment about right | 72% | 70% | 69% |
| Listened to well | 81% | 88% | 87% |
| Treated with care and concern | 81% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 88% of 91 responses rated the practice good or very good (England: 92%).
4,200 patients were registered at Accrington Victoria GP Practice in September 2026, up 12.1% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 1,735 patients per GP, fewer than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 1.0 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.9 | 1.5 |
| August 2024 | 1.7 | 2.7 |
| August 2025 | 2.4 | 3.5 |
| August 2026 | 2.4 | 3.5 |
From June 2026 to August 2026 the practice recorded 1,367 appointments a month, or 325 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 34% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Accrington Victoria GP Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 325 | 471 | 510 |
| Face to face | 69% | 70% | 63% |
| Same day as booked | 34% | 42% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.7% against 1.2%) and depression (20.6% against 14.3%). It has a lower share for atrial fibrillation (1.3% against 2.2%) and chronic kidney disease (3.4% against 4.6%). The practice's patients live in areas with an average deprivation score of 38.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.3 years for women and 75.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.6% | 14.3% |
| High blood pressure | All ages | 12.4% | 15.2% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Cancer | All ages | 2.9% | 3.8% |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.0% | 74.9% |
97% of the practice's patients live in the BB5 postcode district. 99% live in Hyndburn, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| BB5 | 4,056 | 97% |
Accrington Victoria GP Practice, Acorn Primary Care Centre, 421 Blackburn Road, Accrington, BB5 1RT. Phone: 01254 735880.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Richmond Medical | 0.0 km | 51% |
| Dr Gladstone Bello | 0.0 km | 64% |
| King Street Medical Centre | 0.0 km | 66% |
| Oswald Medical Centre, Accrington | 0.1 km | 75% |
| Dr Murthy Motupalli | 0.6 km | 71% |
- Dr Murthy Motupalli (71% overall experience good)
- Oswald Medical Centre, Accrington (75% overall experience good)
- Peel House Medical Practice (78% overall experience good)
- Richmond Medical (51% overall experience good)
How do patients rate Accrington Victoria GP Practice?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of Accrington Victoria GP Practice as good, below the England figure of 77%. 33% found it easy to get through by phone.
How many patients are registered at Accrington Victoria GP Practice?
4,200 patients were registered in September 2026, up 12.1% on a year earlier.
How many GPs does Accrington Victoria GP Practice have?
2.4 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,735 patients per GP against 2,171 across England.
Are appointments at Accrington Victoria GP Practice face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Accrington Victoria GP Practice's phone number?
01254 735880.