Dr Gladstone Bello, Accrington: patient reviews and CQC rating
Dr Gladstone Bello is a GP practice in Accrington with 2,393 registered patients (September 2026). In the 2026 GP Patient Survey, 64% of its patients described their overall experience as good, below the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2016.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Gladstone Bello
Its best result against England is the share who found it easy to get through to the practice by phone: 65%, against 57% across England. Its weakest is the share who described their overall experience of the practice as good: 64%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 7th of the 9 practices in Accrington with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (56%). 88 patients answered the survey (response rate 16%).
| Survey question | Dr Gladstone Bello | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 64% | 78% | 77% |
| Easy to contact by phone | 65% | 61% | 57% |
| Easy to contact via the website | 45% | 55% | 58% |
| Easy to contact via the NHS App | 53% | 57% | 54% |
| Reception team helpful | 81% | 86% | 85% |
| Last contact good | 62% | 74% | 73% |
| Wait for appointment about right | 60% | 70% | 69% |
| Listened to well | 80% | 88% | 87% |
| Treated with care and concern | 79% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 78% | 91% | 90% |
CQC's overall rating for Dr Gladstone Bello is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,393 patients were registered at Dr Gladstone Bello in September 2026, up 3.8% on a year earlier (England: down 1.1%).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 1,281 appointments a month, or 535 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 41% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Dr Gladstone Bello | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 535 | 471 | 510 |
| Face to face | 81% | 70% | 63% |
| Same day as booked | 41% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.7% against 0.6%), peripheral arterial disease (1.6% against 0.6%) and COPD (3.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 37.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.8 years for women and 75.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.6% | 15.2% |
| Depression | 18+ yrs | 16.7% | 14.3% |
| Diabetes | 17+ yrs | 11.3% | 7.9% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| COPD | All ages | 3.0% | 1.9% |
| Palliative care | All ages | 2.7% | 0.6% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Peripheral arterial disease | All ages | 1.6% | 0.6% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Heart failure | All ages | 1.3% | 1.1% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Dementia | All ages | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
Dr Gladstone Bello, 6-8 Church Street, Church, Accrington, BB5 4LF. Phone: 01254 617900.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Richmond Medical | 0.0 km | 51% |
| Accrington Victoria GP Practice | 0.0 km | 61% |
| King Street Medical Centre | 0.0 km | 66% |
| Oswald Medical Centre, Accrington | 0.1 km | 75% |
| Dr Murthy Motupalli | 0.6 km | 71% |
- Dr Bhat's Surgery (79% overall experience good)
- Great Harwood Medical Group (77% overall experience good)
- King Street Medical Centre (66% overall experience good)
- The Clayton Medical Centre (65% overall experience good)
- The Weavers Practice (59% overall experience good)
How do patients rate Dr Gladstone Bello?
In the 2026 GP Patient Survey, 64% of patients described their overall experience of Dr Gladstone Bello as good, below the England figure of 77%. 65% found it easy to get through by phone.
How many patients are registered at Dr Gladstone Bello?
2,393 patients were registered in September 2026, up 3.8% on a year earlier.
What is Dr Gladstone Bello's CQC rating?
Good overall, published in July 2016.
Are appointments at Dr Gladstone Bello face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Gladstone Bello's phone number?
01254 617900.