Dr Bhat's Surgery, Accrington: patient reviews and CQC rating
Dr Bhat's Surgery is a GP practice in Accrington with 2,504 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2017. It has 1.1 full-time-equivalent qualified GPs, or 2,347 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Bhat's Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 82%, above the England figure of 57%. Its weakest is the share who found the reception and administrative team helpful: 83%, against 85% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 1st of the 9 practices in Accrington with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (83%). 96 patients answered the survey (response rate 21%).
| Survey question | Dr Bhat's Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 79% | 78% | 77% |
| Easy to contact by phone | 82% | 61% | 57% |
| Easy to contact via the website | 55% | 55% | 58% |
| Easy to contact via the NHS App | 70% | 57% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 81% | 74% | 73% |
| Wait for appointment about right | 75% | 70% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 46 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Bhat's Surgery is Good, published in September 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,504 patients were registered at Dr Bhat's Surgery in September 2026, up 9.9% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 2,347 patients per GP, close to the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 0.6 nurses and 0.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 1.1 | 1.1 |
From June 2026 to August 2026 the practice recorded 1,317 appointments a month, or 526 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 52% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Dr Bhat's Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 526 | 471 | 510 |
| Face to face | 84% | 70% | 63% |
| Same day as booked | 52% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.5% against 0.6%), cancer (5.3% against 3.8%) and asthma (8.3% against 6.6%). It has a lower share for chronic kidney disease (3.0% against 4.6%). The practice's patients live in areas with an average deprivation score of 30.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.8 years for women and 76.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.4% | 14.3% |
| High blood pressure | All ages | 15.0% | 15.2% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Cancer | All ages | 5.3% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| COPD | All ages | 2.7% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| Palliative care | All ages | 1.5% | 0.6% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
Dr Bhat's Surgery, Stonebridge House, Higher Heys Surgery, Oswaldtwistle, Accrington, BB5 3BP. Phone: 01254 617974. Website: www.drbhatsurgeryoswaldtwistle.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Richmond Medical | 1.4 km | 51% |
| Accrington Victoria GP Practice | 1.4 km | 61% |
| Dr Gladstone Bello | 1.4 km | 64% |
| King Street Medical Centre | 1.4 km | 66% |
| Oswald Medical Centre, Accrington | 1.5 km | 75% |
- Dr Gladstone Bello (64% overall experience good)
- Great Harwood Medical Group (77% overall experience good)
- King Street Medical Centre (66% overall experience good)
- The Clayton Medical Centre (65% overall experience good)
- The Weavers Practice (59% overall experience good)
How do patients rate Dr Bhat's Surgery?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Dr Bhat's Surgery as good, against 77% across England. 82% found it easy to get through by phone.
How many patients are registered at Dr Bhat's Surgery?
2,504 patients were registered in September 2026, up 9.9% on a year earlier.
What is Dr Bhat's Surgery's CQC rating?
Good overall, published in September 2017.
How many GPs does Dr Bhat's Surgery have?
1.1 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 2,347 patients per GP against 2,171 across England.
Are appointments at Dr Bhat's Surgery face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Bhat's Surgery's phone number?
01254 617974.