Dr Murthy Motupalli, Accrington: patient reviews and CQC rating
Dr Murthy Motupalli is a GP practice in Accrington with 4,832 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 1.1 full-time-equivalent qualified GPs, or 4,530 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Murthy Motupalli
Its best result against England is the share who said the wait for their last appointment was about right: 88%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 47%, against 58% across England. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 9 practices in Accrington with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (61%). 84 patients answered the survey (response rate 15%).
| Survey question | Dr Murthy Motupalli | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 71% | 78% | 77% |
| Easy to contact by phone | 65% | 61% | 57% |
| Easy to contact via the website | 47% | 55% | 58% |
| Easy to contact via the NHS App | 63% | 57% | 54% |
| Reception team helpful | 77% | 86% | 85% |
| Last contact good | 70% | 74% | 73% |
| Wait for appointment about right | 88% | 70% | 69% |
| Listened to well | 81% | 88% | 87% |
| Treated with care and concern | 80% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 80% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 109 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Murthy Motupalli is Good, published in June 2016. All 5 key questions are rated Good. It held the same rating in the report before (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,832 patients were registered at Dr Murthy Motupalli in September 2026, down 3.0% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 4,530 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 1.1 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 1.1 | 1.1 |
From June 2026 to August 2026 the practice recorded 3,524 appointments a month, or 729 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 38% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Dr Murthy Motupalli | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 729 | 471 | 510 |
| Face to face | 57% | 70% | 63% |
| Same day as booked | 38% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.9% against 1.2%), peripheral arterial disease (1.3% against 0.6%) and serious mental illness (1.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 42.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.4 years for women and 75.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.5% | 15.2% |
| Depression | 18+ yrs | 17.7% | 14.3% |
| Diabetes | 17+ yrs | 10.6% | 7.9% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Cancer | All ages | 3.5% | 3.8% |
| COPD | All ages | 2.9% | 1.9% |
| Osteoporosis | 50+ yrs | 2.9% | 1.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Heart failure | All ages | 1.8% | 1.1% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Peripheral arterial disease | All ages | 1.3% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.1% | 74.9% |
Dr Murthy Motupalli, 257 Blackburn Road, Accrington, BB5 0AL. Phone: 01254 287180.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Oswald Medical Centre, Accrington | 0.5 km | 75% |
| Richmond Medical | 0.6 km | 51% |
| Accrington Victoria GP Practice | 0.6 km | 61% |
| Dr Gladstone Bello | 0.6 km | 64% |
| King Street Medical Centre | 0.6 km | 66% |
- Accrington Victoria GP Practice (61% overall experience good)
- Oswald Medical Centre, Accrington (75% overall experience good)
- Peel House Medical Practice (78% overall experience good)
- Richmond Medical (51% overall experience good)
How do patients rate Dr Murthy Motupalli?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Dr Murthy Motupalli as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at Dr Murthy Motupalli?
4,832 patients were registered in September 2026, down 3.0% on a year earlier.
What is Dr Murthy Motupalli's CQC rating?
Good overall, published in June 2016.
How many GPs does Dr Murthy Motupalli have?
1.1 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 4,530 patients per GP against 2,171 across England.
Are appointments at Dr Murthy Motupalli face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Murthy Motupalli's phone number?
01254 287180.